1 2 Previous Next 15 Replies Latest reply: Jul 14, 2013 3:08 AM by thelarathavio RSS

    My sidekick 4G keeps turning on and off?!

       

      the shows the start screen, then goes black, and repeats the process over again. I really hate this phone. I've had it for a few months. And i regret ever getting it. So, can someone please help me?

        • 1. Re: My sidekick 4G keeps turning on and off?!
          tmo_alicia_b

          Hi amberrr_xoxo,

               Take a look at Device crashes or freezes during start up: Android, this will show you how to correct the issue you are having.

          • 2. Re: My sidekick 4G keeps turning on and off?!

            Whats wrong with freezing. Its going to be a hot summer with your t-mobile side kick. Isn't it great that your side kick from tmoblle has an automatic power cycle.  Dont be so picky. if it turns off during your conversation say "thanks t-moble and samsung sidekick.

            • 3. Re: My sidekick 4G keeps turning on and off?!

              This is happening to my phone as well.

              I tried all of the steps from that link posted and none of them worked.

              I also tried resetting my phone to it's original settings, which sucks.

              And that still didn't work.

               

              I don't know what to do!!

              • 4. Re: My sidekick 4G keeps turning on and off?!

                T-mobile solution to side kick 4g crashing. Ignore you until you go away. If you keep at it, send you refurbished ****. Still there heres another refurb. Ok 7th refurb. Use your upgrade and extend ur contract. Send you a new phone w new contract changes. Shhhhhhh. Dont tell anyone the auxkers might not know that you will now charge for services like tethering. Please go viral with your complaints. Tweet. You tube facebook, small claims court.

                • 5. Re: My sidekick 4G keeps turning on and off?!

                  T-mobile solution to side kick 4g crashing. Ignore you until you go away. If you keep at it, send you refurbished ****. Still there heres another refurb. Ok 7th refurb. Use your upgrade and extend ur contract. Send you a new phone w new contract changes. Shhhhhhh. Dont tell anyone the suckkers might not know that you will now charge for services like tethering. Please go viral with your complaints. Tweet. You tube facebook, small claims court.

                  • 6. Re: My sidekick 4G keeps turning on and off?!

                    T-mobile solution to side kick 4g crashing. Ignore you until you go away. If you keep at it, send you refurbished ****. Still there heres another refurb. Ok 7th refurb. Use your upgrade and extend ur contract. Send you a new phone w new contract changes. Shhhhhhh. Dont tell anyone the suckkers might not know that you will now charge for services like tethering. Please go viral with your complaints. Tweet. You tube facebook, small claims court.

                    • 7. Re: My sidekick 4G keeps turning on and off?!

                      T-mobile solution to side kick 4g crashing. Ignore you until you go away. If you keep at it, send you refurbished ****. Still there heres another refurb. Ok 7th refurb. Use your upgrade and extend ur contract. Send you a new phone w new contract changes. Shhhhhhh. Dont tell anyone the suckkers might not know that you will now charge for services like tethering. Please go viral with your complaints. Tweet. You tube facebook, small claims court.

                      • 8. Re: My sidekick 4G keeps turning on and off?!

                        This same thing started happening to me today.   Master reset doesn't work.   Now I have to wait nearly 2 weeks for a replacement?  

                        • 9. Re: My sidekick 4G keeps turning on and off?!

                          Please stop telling people that doing a master reset will "correct the issue" we're having.  Many many people have posted here about the SK constantly restarting.  And for at least some of those people a master reset DOES NOT correct the issue. 

                           

                          I already did one replacement because of the constant restarting issue (the store was unable to fix it).   I was sent a refurbished sk and guess what?  That's right, this one has already started doing the constant restarting thing.    I likely will have to replace it as well (unless for some reason the 100th attempt at master rebooting somehow works).

                           

                          The Sidekick 4G has massive software problems.  TMO refuses to really acknowledge these problems.  We're not happy campers. 

                           

                          tmo_alicia_b wrote:

                           

                          Hi amberrr_xoxo,

                               Take a look at Device crashes or freezes during start up: Android, this will show you how to correct the issue you are having.

                          • 10. Re: My sidekick 4G keeps turning on and off?!

                            And who would you say is better service? Verizon and AT&T that charge you for data overages? Or Sprint with the slowest data imaginable? Cool story bro.

                            • 11. Re: My sidekick 4G keeps turning on and off?!

                              this is happening to me right now and im bout to lose my ****** mind,  i also have a cracked screen (which isnt the ****** probelm) because it worked normal before this even happend. and now they suppose me to pay $130 for a new phone ahah yea alright get the **** outta herre. i didnt break the phone so why should i have to pay for something i didnt do, if this **** didnt start turning on and off on its own i wouldnt be having a problem

                              • 12. Re: My sidekick 4G keeps turning on and off?!

                                I'm having the issue right now as well. I tried to get to the master reboot screen and yet it wont stay on long enough for me to actually reboot it what do I do?

                                • 13. Re: My sidekick 4G keeps turning on and off?!

                                  Unfortunately, you may need to call customer care and try to set up a replacement.

                                   

                                  When I initially had this problem I was eventually able to get it to stay on the master reboot screen long enough for it to reboot, but then I still started having troubles with the device in the days after that.   I then did a replacement.  And the replacement had the same problem after a few days.   The next replacement is still working fine (so far).

                                   

                                  If you do a replacement try to convince them them not to charge you all the replacement fees ($20 shipping, $20 replacement fee, etc.).

                                   

                                  It's kinda odd that in the past few months it seems a bunch of people are having this constant reset problem. 

                                  • 14. Re: My sidekick 4G keeps turning on and off?!

                                    okay that's helpful I am hoping I don't have to pay for this because if so I'm in trouble. But thank you. I'll give them a call when I get access to another phone. as this is my only one.

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