I was using Internet Explorer via Wifi and it decided it was going to crash. The phone just froze and would not shut down. None of the buttons worked. After about a minute or so, it shut itself down. I tried to restart it, but it didn't work. I removed the back plastic cover and still nothing. Since we cant get to the battery there aren't many options I can do. It wont even charge when connected to the USB cable. So is the phone dead?
I think I have insurance on it from T-Mobile, but it wouldn't matter because it's still less than a year old. So HTC covers it (I hope). I do not want to return it when ALL my data is saved to the phones memory. Is there a fix for this?
The phone is up to date with all apps and operating system. It hasn't been damaged in any way. It has always been charged with the given charger/cable to the wall outlet. I've owned this phone since November.
Just a little note. The phone has been off for about an hour and it's still warm. Electrical issues maybe??
After about 8 hours after it died, it started itself up. Strange.
So the phone works for now. Anyone have any clue as to what might of happened?
Edit: Didn't last long. It did it again. Crashed and won't turn off.
Sorry toi hear all the trouble youy are having with the device. What I would do right now is contact our tech chat and let's see if we can get this issue resolved
The phone resolved the problem itself. It restarted 3 times on its own and it has been working fine all day.
But if it does continue I will try the chat. Thanks.
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