I'm sorry you're having problems with coverage in a certain location. I'd recommend using our Signal issues document to verify all the settings are correct on the device and how to check what the coverage should be at that location.
Thanks for joining the Community!
get use to no coverage with t-mobile i live less than 4 miles from downtown columbia sc and have no coverage and if im on the road major hwys ok pull off nothing in sc they have very poor coverage. contacted every one no help just going to have to pay to get out of my contract as they have cost me thousands of lost buisness due to no cell service as i cover the whole state of sc not uncommon to go several hours and no servie