2 Replies Latest reply: Apr 2, 2012 12:33 PM by tmo_alicia_b RSS

My screen won't turn on?

Hello!

I've got a G2 that's about a year old, and I discovered tonight that when I turn it on, the screen is completely dark, except for a handful of white lines. These lines get darker and increase in number when I touch the screen, but they don't change direction when I open the keyboard.

 

For the past few weeks, I've been having trouble with images turning reddish-pink--just outlines of images turning odd colors. I didn't think much of it, but didn't get to the T-Mobile store before everything went completely dark.

 

The phone doesn't have any water damage (that I know of), hasn't been dropped or stepped on, and lives a happy life in a very thick case. I am an American studying in Europe, so I'm wondering if my voltage converter may be to blame. I've tried taking the battery/SIM card out, turning it off and on again, and just leaving it alone for a few hours, but nothing seems to work. Any advice would be greatly appreciated!