I've got a G2 that's about a year old, and I discovered tonight that when I turn it on, the screen is completely dark, except for a handful of white lines. These lines get darker and increase in number when I touch the screen, but they don't change direction when I open the keyboard.
For the past few weeks, I've been having trouble with images turning reddish-pink--just outlines of images turning odd colors. I didn't think much of it, but didn't get to the T-Mobile store before everything went completely dark.
The phone doesn't have any water damage (that I know of), hasn't been dropped or stepped on, and lives a happy life in a very thick case. I am an American studying in Europe, so I'm wondering if my voltage converter may be to blame. I've tried taking the battery/SIM card out, turning it off and on again, and just leaving it alone for a few hours, but nothing seems to work. Any advice would be greatly appreciated!
Your screen is dead. You can try contacting customer care to see if your handset is still under waranty and, if it is, they will replace it for you as long as there is no water or other physical damage.
If your handset is no longer under waranty you can replace your screen yourself. It is relatively simple to do and you can find the replacement part for between $20 and $40 from numerous sources online (ebay etc.) I recommend repairsuniverse.com as they use all OEM parts.
First you can attempt a master reset with the hardware keys. If that does not resolve the issue, as mikewithe stated contact us, and we can review your replacement options.
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