5 Replies Latest reply: Apr 2, 2012 11:23 AM by qqitsdennis RSS

No "4G" connectivity?

So I have the Samsung GSII and I've recently switched from a monthly plan to the Monthly4G plan. So, I thought my phone would automatically switch to the HSPA+ network and I'd have 4G connectivity while I go around my area , but my phone is always on "3G" and my speeds don't seem to have increased at all.

Now, I'm not a tech person, so I have to ask, would this be a problem with my phone? plan? or some settings that have to be changed? should I try get a T-mo representative to help me with that?

 

I live in the DC area, so I'm pretty sure there's 4G coverage in this area, also bc my brother's HTC Sensation does connect to 4G all the time.

 

thanks

  • 1. Re: No "4G" connectivity?

    Since you've switched the plan did you do a battery pull or reset the phone.  You may also want to try going to Settings>Wireless and network>Mobile networks>Network mode: Select to GSM/WCDMA;>Nework operators;Search now; search for T-Mobile network and select it.  Reboot and you should be good.

  • 2. Re: No "4G" connectivity?
    smplyunprdctble

    http://www.t-mobile.com/pcc

     

    Just because you'd THINK you're in a 4G area doesn't necessarily mean you really are.  There's areas in Atlanta that still aren't 4G.

     

    Make sure you use the MAGENTA DATA map (not the GREEN VOICE map) in the above link.  Although the shades of magenta are a little tough.

     

    Is it safe to assume you're using a T-Mobile Branded Samsung Galaxy SII and not a non-T-Mobile device?

  • 3. Re: No "4G" connectivity?
    tmo_keith_m

    Hey fugaz, these guys are right pulling the battery and doing a manual network selection as well as checking the coverage map are great steps to take.  Another good step that would narrow down where the problem is would be switching sim cards with your brother, if you see 4g on the Sensation with your sim card in it then you know it's not the account and the phone that is the issue, I would recommend trying his sim in your phone as well just to be thorough,  Post the results here and we can further assist you.

  • 4. Re: No "4G" connectivity?

    hi, thanks for replying to my question.

    This issue has quite a few days, I've tried restarting and pulling the battery out and pretty much all those things mentioned.

    I live in a great coverage area, I've checked the map. and also move around a lot, but I've never seen my phone switch to "4G"

    The only thing I need to do now is try using my brother's SIM Card, I will do that when I see him so I'll update this post later.

     

     

    thanks again.

  • 5. Re: No "4G" connectivity?

    I'd disable auto sync of your contacts if you're going to do that, otherwise (if either of you use T-Mobile contacts backup) you will find your contacts get blended.


    Settings-Accounts/Sync and disable AutoSync.  You can enable it later, once you remove your brothers SIM from your phone (or do this on his phone...either way...) once you're done.