I´ve just send you an e-mail to firstname.lastname@example.org with my case information. I´m facing the same situation as other people reporting here. I had unsolicited SMS from UniqueFortune on the following dates and the next thing i know, there is a charge in my T-Mobile account for 9.99 as "PREMIUM SERVICES" from the telephone number 90233 UniqueFortunes starting on Sep 2011 until now.
Apr.29, 2011 10:56 PM
June 4, 2011 12:36 PM
Jun 29, 2011 11:49 AM
Jul 4, 2011 9:45 PM
Jul 29, 2011 11:47 AM
Aug 4, 2011 8:20 PM
Aug 29, 2011 11:49 AM
Please do let me know how should I proceed to stop this charges and have my refund.
Thanks and Rgds,
I'm sorry to hear that your mom's line was charged too. I can help you with that. Switching carriers actually won't help with this issue because all carriers are required by the FCC to allow these types of services. T-Mobile does have a no cost, no contract extending, blocking feature that we can add so that these charges don't happen anymore. I'll send you a private message so we can get this taken care of. Take a look when you've got a moment.
My mom's bill was charged $9.99 from the same company. How many people need to get affected by this company before T-Mobile block them entirely? Her contract will be ended in 2 weeks and won't have to deal w/ this BS anymore.
As the moderator said above, this is happening w. all carriers. See a thread I posted here about an article in the Sunday NY Times that focused on at&t, and also mentioned Verizon.
MODERATOR - It was not mentioned in the article (or anywhere here, before) that the FCC "mandated" you offer these services. IF that is the case, why can't the carriers make the default - "Premium SMS services Blocked" rather than forcing the consumer to ask that they be blocked. The few people that want a premium service could then, manually, ask that the block be lifted.
ALSO, the carriers should send their own SMS warning alerting the customer in specific terms what has happened and ask the customer to reconfirm their order. It appears that the scammers have the right to impose this charge on the customer's bill by simply sending them an SMS. Virtually everyone getting an SMS ad or offer simply deletes it. It appears simply deleting the SMS from the scammer doesn't stop the charges from appearing.
It is one thing to be required to offer services to scammers. It's another thing to make the road easy for them.
You and me... we're on the same page. I'm working on ways that we can make this less of a bother for our customers. It does take time to make changes, but we're working on a way to make this better.
In the meantime, tell your friends about the content blocker - it saves so much of this kind of trouble!
The content blocking I added to the two lines that were hit with these charges has now caused the phones to error out when trying to download from the Android market. Now I'll have to spend more of my time trying to work THAT problem out.
Jessica was very helfpul, and the credits appeared on my most recent bill and the charges did not hit again. However, T-Mobile needs to be more proactive in deterring this type of charge. Of course, if they are getting a cut they have no incentive to do anything at all about the problem.
The Android apps are also technically 3rd party so they do get blocked by the content blocking feature. You should be able to use a debit or credit card to download any apps that aren't free. Have you tried that option yet?
If you do need to be able to bill Android downloads to your phone, I recommend Family Allowances. Family Allowances lets you set up limits for the dollar amount of any downloads that you'll do. So, if you were to set your download limit to 9.98, you won't be able to download anything that costs more than 9.98. It will also work to allow you to download items that cost up to 9.98 while still keeping the 9.99 charges off your account. Family Allowances does a lot more than just limit downloads too. It does cost $4.99 and it covers the entire account. You can learn more about Family Allowances here: http://support.t-mobile.com/docs/DOC-3281
Just noticed one of these charges pop up on my monthly bill as well. Phone support said the only thing they could do was let the charge go through and then credit my account next month. If that's true then I have to assume that 1. T-Mobile doesn't just eat the cost and actually gets those fees back from the crammers, and 2. that means these scumbags get to hold on to my (and anyone else who complained) $9.99 for a month to invest/collect intrest on before giving it up. Plus I wouldn't be surprised if T-Mobile makes something off these charges or else they wouldn't be so complicit with the whole thing. (maybe they're the ones holding my $9.99 for a month) I've been a customer for over 11 years now (was a Voice Stream customer) and this is the first time I've felt like I was getting really taken advantage of. I'm aware the company's policy on these charges most likely won't change without some sort of legislative regulation forcing them to do so (fat chance of that happening), but I felt like I need to voice my opinion of this in a public forum. So thanks T-Mobile for helping to eroding my faith in humanity just a little more today!
I have read others posts and I too was hit with this $9.99 fee from "23918Nitto Legends". I have made the changes regarding blocking content however, if this is going to create a problem with downloading the free apps offered than this is not going to work either. My frustration comes with the fact that these companies can just arbitrarily bill your account but when I call customer service about these unauthorized charges, I am told it may take two to three months for the credit to apply. I completely disagree and am very angry about this. If I call and dispute a charge, I expect my credit card company, phone company, electric company, etc to freeze those charges until they are removed and I am not expected to pay them until that time. A disputed charge should not be held again you for nonpayment until the matter is resolved either way. This is one improvement that T-Mobile customer service should offer their customers at the time of notice.
I'm apparently in the same boat. In my case it's 25184 "USBFIQMIG" and apparently I've been getting this charged to my phone bill every month since August of 2011. I noticed it this month, and glad I did as the 23918Nitto Legends got added as well. I just chatted with support online about this issue and had any further charging blocked, but didn't notice just how long the first charge had been around. I'd certainly appreciate a refund for those past 7 months of what should in all rights be considered a fraudulent charge.
The chat support said they apparently send you a text message indicating that you should reply with "STOP" in order to not be charged. This should be illegal. What happens if they send you that message and before you can reply they already start your "service" and charge you for it? Why isn't there a law of some type that requires all such charges made to an account to require opting in for it instead of having to opt out? Doesn't it seem odd that someone could create some kind of auto messaging system that text messages someone saying they have to opt out of the service or be charged $9.99, then immediately send them another message that essentially begins the service without giving any timeframe for opting out, and even if they do, since they've already started the service, they are still charged that month's fee? This kind of thing is just asking to be abused by some ethically challenged individual to scam people out of money.
At least now with the block in place it shouldn't happen again.