1 2 Previous Next 20 Replies Latest reply: Dec 6, 2012 7:36 PM by korny249 RSS

Data issues - Different phones, different locations, same problem

I'm wondering if anyone else out there is having the same issue I have been having for years now. I now have the Samsung Galaxy S 2, but previously had the Blackberry Curve, HTC HD2 and T-Mobile G2 with the same problem. My data service seems to cut in and out constantly. It will work fine for several minutes (showing the green upstream arrow and the orange downstream arrow), but then cut out for several minutes (only showing the green upstream arrow). This is a constant all day long problem.I decided to do an actual test using my data service for 15 minutes non stop. In this case, the data worked for 2 minutes 20 seconds, cut out for 1 minute 36 seconds, worked for 48 seconds, cut out for 2 minutes 10 seconds, worked for 4 minutes 56 seconds, cut out for 3 minutes 41 seconds. I first noticed this problem while living in McAllen, Texas. The problem followed me on my move to Austin, Texas, El Paso, Texas and now Houston, Texas. The problem also followed 4 different phones, the Blackberry Curve, the HTC HD2, the T-Mobile G2 and now the Samsung Galaxy S 2. T-Mobile tech support insisted that it is either a tower problem in my area or a phone issue and they want to send me a refurbished Galaxy S2. It's NOT the phone if the problem happens with 4 different devices. It's NOT a tower in my area if it's happening all over Texas. In another strange twist, I found out that my mother's service behaves the exact same way. She recently got a MyTouch 4G with a data plan and her data cuts in and out in the same way mine does. Am I to continue assuming this is just the nature of the beast and get over it? Or are others having the same problem and fed up with it?

  • 1. Re: Data issues - Different phones, different locations, same problem
    unclespoon

    The arrows only light up green and orange when data is actually being transmitted, as in received (green) / uploaded (orange).  They're gray the rest of the time.  Don't worry about it, it's working fine.

  • 2. Re: Data issues - Different phones, different locations, same problem

    Im not sure you read the whole post or maybe I wasnt clear.. You are correct, the arrows only light up when data is being transmitted, I fully understand that. The problem is that when I'm attempting to view websites, Facebook, or other apps that require data, I get the "hourglass", if you will. It's trying to load but no response. If I close the app, wait several minutes and try again, it will work fine. If I am constantly using data for several minutes (i.e. When browsing through sometimes Facebook photos), a few photos will load, then the data cuts out and nothing will load.. Cut to several minutes later and it's working fine.

  • 3. Re: Data issues - Different phones, different locations, same problem
    animaleyezz

    How are you conducting your "test".  I'd recommend using an app like speedtest.net from marketplace to test your connectivity up and down. 

  • 4. Re: Data issues - Different phones, different locations, same problem

    Guys, I'm not an idiot. I have a bachelors of info tech and manage IT for a large company. I'm not saying I'm a genius, but I do know a thing or two about technology. I cannot figure this out. Now the question was if anybody else is experiencing this problem. Let's focus on that and not get off topic.

  • 5. Re: Data issues - Different phones, different locations, same problem
    unclespoon

    jaadamoo wrote:

     

    Guys, I'm not an idiot. I have a bachelors of info tech and manage IT for a large company. I'm not saying I'm a genius, but I do know a thing or two about technology. I cannot figure this out. Now the question was if anybody else is experiencing this problem. Let's focus on that and not get off topic.

     

    If I were you I'd call someone experienced with a bachelors of info tech and someone who manages IT for a large company and see if he can fix the problem.  On a lighter note, though, it's probably symptomatic of your area/towers.  Call T-Mobile and have them submit a work order for a repair to be done in your area cause 4G service is cutting in/out.  Have other people call if they "don't believe you."

  • 6. Re: Data issues - Different phones, different locations, same problem
    animaleyezz

    Great that you informed my about you level of education but that still dosen't constitute knowledge.  I don't see how you're taking offense to people legitimately trying to assist you.  I'm in Southern California so I can't attest to the issues you're having in Texas.  But I was also stationed in Norfolk, VA, Memphis, TN, Great Lakes IL, Pensacola Fl, Seattle WA, San Fransciso CA,  and I never had a problem like yours. 

  • 7. Re: Data issues - Different phones, different locations, same problem

    The question was who IS experiencing this problem, not who ISN'T. I'm not looking for solutions, I'm not looking to discuss anything else. I stated my educational background as a means of expressing the fact that I'm well educated and greatly experienced in the field of technology (mainly for those of you out there who assume that my post was a complete waste of space and assume my problem is due to user error or me being unknowledgable of the device and service).

  • 8. Re: Data issues - Different phones, different locations, same problem
    animaleyezz

    No one was assuming anything.  Since we're not in TX and not having those issues a bit of fact finding is neccessary,  We are simply trying to help by doing simple troubleshooting 101.  Be that as it may you're smart enough to figure this one out right. Since my help is not appreciated,  I'll gladly take my services and knowledge elsewhere. 

  • 9. Re: Data issues - Different phones, different locations, same problem

    I am experiencing similar issues.. I'm in sandiego ca, and have good 4g here, and i got myself a new sgs2, and a new sim card.. Data would stop and the 4g arrows would stop moving and it would last a min to 4 minutes and resume, it was happening to anything that uses data.  It's been lasting  for over 2 months now.. I swapped phones and still same issue, they sent me a new sim and still same isssue . They said maby i was going over my data usage and it was throttling or whatever, i said noo this doesn't slow down it stops.. It's like when u are at home on ure computer and ure  connection stops an u can't do anything but sit there and then it resumes after 1-5 minutes.. I switched over to wifi and it seems to be fine.. Maby people don't notice it much cause most are using wifi instead. I've been trying to find someone to use there 4g  for a  hour or two and see if they can see if they notice it to. I' ve had other 4g phones on tmobile but it was a  old line of service and didn't really notice cause i was using wifi most of the time..The tech did tell me to switch over to 2g and see if the prob still happens and i seems like it does as well but it's too slow to sit there for 2 hours trying to test it out.Any ideas? i know it can't be the phone or  the sim. One tech said it may be a bug  in the phone radio but  they won't know till more people use the 4g instead of wifi.

  • 10. Re: Data issues - Different phones, different locations, same problem

    I have the same problem. Only app installed is speed test. I can have 4g and 3bars and will not load a web page. let it be known I have tried more than one web page. I have cleared all cache. I have tried with edge also with 4 bars and will not load a web page. I have tried different areas and the same thing.

     

    My wife has the same phone and she will be with me and have the same problem. I have called support several times with no resolve. I have been in other areas with 4g and sometimes it will work and sometimes it will not.

     

    What I noticed about this phone the most is what you have to do to try to make it work. I am not the smartest person in the world but I sure know how to operate a phone. I have read many post with problems and have tried what people say might help. But Here I am with the same problem.  Also this is phone 2 and another sim card. I am not knocking tmobile or anyone, We just want this fixed.

  • 11. Re: Data issues - Different phones, different locations, same problem

    I just got a new SGS2 - also live in San Diego.  Seeing the same problems.  I also spend a lot of time in Vegas and see the same problems here.  Will likely end up going to Verizon if this is how TMo's 4G network really operates.

  • 12. Re: Data issues - Different phones, different locations, same problem

    I am experiencing the same problems in Atlanta GA.

     

    My HTC EVO 4G on Sprint never experienced these problems over the last 2 years.

     

    I am also an IT professional.

     

    After a fair amount of frustration and analyzing server logs it is pretty clear that T-Mobile has routine DNS issues with its 4G. T-Mobile does not allow alternate DNS servers like OpenDNS because it uses DNS as part of its authentication scheme. Fair enough. It is clear that every 10-15 minutes the Galaxy SII has to reauthenticate on the T-Mobile DNS servers and they are so overwhelmed that they do not respond for several seconds to minutes.

     

    During this time you will notice Internet services not responding. When you use the hotspot functionality you can clearly see the browser waiting for the URL lookup. If you look at the logs you can see T-Mobile's DNS servers failing to respond.

     

    Restarting the phone or computer may seem to help because it performs a fresh DHCP and DNS connection but the problem consistently persists.

     

    Internet services like Webex that have a fixed DNS and data flow work properly but things like a Cisco VPN lose connection like clockwork. While sitting in a meeting I can look at the clock and predict when T-Mobile will drop the VPN connection. Obviously this is unacceptable.

     

    At this point I am regretting switching to T-Mobile and will probably buy out my contract and go back to Sprint - which can hold a VPN for literally days and had no lag in providing Internet services.

     

    If T-Mobile can resolve these DNS issues they will have superior performance and I would love to stay on my contract.

  • 13. Re: Data issues - Different phones, different locations, same problem
    sweetpeach

    Well, I'm NOT an IT professional, but I do live in TX (DFW and I know you know where that is). This is why I'm a WiFi junkie...once I enabled wireless N on my HD2, I never went back (even when I upgraded to SGS2). Data doesn't seem to work well for long stints on the web, but I can handle my email or use google maps w/o a problem.

  • 14. Re: Data issues - Different phones, different locations, same problem
    smplyunprdctble

    I'll say this happened all the time while I was in Phoenix (I had to go to airplane mode then back in order to get data to work any time I traveled a couple miles -- that was annoying for all my Foursquare checkins!  But, I was forewarned that TMobile's service isn't up to par in Phoenix due to the congestion with them being the cheapest provider and the demographics there).

     

    I work in downtown Atlanta and I get it often when there's a huge convention event or the like in town [since I'm blocks away from where these things happen].  But, when I'm home [Marietta], I don't get it as often.  It happens, but not as often.

     

    It's probably some sort of network congestion somewhere [not enough DNS servers?  Not enough bandwidth from phone to DNS?  Too many devices communicating along the backbone?].  Either way, it'll be fun for T-Mobile to debug.  But, I don't know the best way for us to try to present it to them.

1 2 Previous Next