i have a samsung gravity 4g phone and for the first six months it worked fine. even though i live in a small town i still had prefect service everywhere. my boyfriend also has a tmobile phone, a htc and he never has a problem. and now for the last several months, i have only about ten minutes a day worth of network connection. and this is whether i am home, out and about, at a tmobile store!, no matter what i have no connection. no calls, no messages, no internet nothing. i was in a car wreck and broke my ankel leg and foot and it is a hassell for me to keep going back to the tmobile store when they keep having me do the same thing over and over. i hate being left without a phone. i worry about my sons school not being able to get a hold of me. me being hurt and not being able to call anyone. so anyhelp you can give me i would appreciate.
I am so sorry this is happening, We want to ensure that you can stay connected no matter what the case. Let me ask you, Have you tried replacing the Sim card during on your trips to the store? The next thing we want to check is the coverage and see what you are getting versus what the map shows. This can be done via chat with our care specialists.
Please let us know if they are able to resolve the issue
I am also sorry to hear about the accident, I hope that heals quickly for you
Thanks so much for joining the Community
Take a look at Signal issues. This will help you work towards diagnosing and correcting your connection issues.
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