I am so sorry this is happening, We want to ensure that you can stay connected no matter what the case. Let me ask you, Have you tried replacing the Sim card during on your trips to the store? The next thing we want to check is the coverage and see what you are getting versus what the map shows. This can be done via chat with our care specialists.
Please let us know if they are able to resolve the issue
I am also sorry to hear about the accident, I hope that heals quickly for you
Thanks so much for joining the Community