5 Replies Latest reply: Mar 21, 2012 10:09 AM by sjmrshll RSS

Voice Text Issue (MMS)

sjmrshll

Every time someone sends me an audio message / voice note (which naturally goes over MMS), my phone always seems to cut it off at 8 seconds. I then have to proceed to download the attachment to gain access to everything after 8 seconds, which is extremely tedious.

 

Does anyone know how to stop the phone from only previewing the initial 8 seconds of an MMS and instead just play the whole thing? This would be extremely convenient.

  • 1. Re: Voice Text Issue (MMS)

    Not sure if this will be helpful... but you may want to open Messages...press Menu - Settings and in the MMS section ensure that Auto Retrieve is enabled.

     

    Someone else seemed to have a similar issue - http://support.t-mobile.com/message/114251#114251 - no resolution there though.

  • 2. Re: Voice Text Issue (MMS)
    sjmrshll

    Yeah, MMS settings were the first things I checked. Auto-Retrieve has been enabled since I got the phone. It will actually "retrieve" the message just fine, but I'll click the little audio icon that appears in the message and it will start playing, with the timebar ALWAYS set to 8 seconds (0:08). This happens even for picture messages; it will just start scrolling through to 0:08. It's fairly annoying...

  • 3. Re: Voice Text Issue (MMS)

    I'm curious to know, if you're not opposed to trying...if this same thing happens with a different SMS app (like Handcent SMS/ChompSMS/etc).

  • 4. Re: Voice Text Issue (MMS)
    tmo_josh_m

    Sjmrshll,

    That is definitely frustrating. You know how when you receive a MMS with a picture, it is always in slideshow format? That could likely be the same for your MMS Voice Text.

    How long are these Voice Messages?

    Do your videos play straight through as well?

     

    Let us know. We'd like to figure this out for you.

    Thanks.

  • 5. Re: Voice Text Issue (MMS)
    sjmrshll

    Yes, it is always in slideshow format, including the MMS Voice Text it seems.

     

    The length of these voice messages vary, naturally, but I would say anywhere between 30 and 60 seconds typically. Regardless of the message length, it is ALWAYS truncated after 8 seconds. And, again, the only way to listen to the whole message is to download it, then manually go to it and play it via the audio / music player.

     

    I've never sent / received videos via MMS... the pictures I do receive though do have the timebar play out those 8 seconds. Usually if I'm sent a video, it's via a bit.ly link in an SMS, so I just load it direct over http.