4 Replies Latest reply: Jun 7, 2012 12:07 PM by benny950 RSS

How come I can't upload photos to picasa?

jedi13fl

Trying to upload my photos to my google picasa acct, and it says "failed to aut the account". How it can not know my picasa account. Please help!

  • 1. Re: How come I can't upload photos to picasa?
    tmo_josh_m

    Hey there.

    Can you select Menu>Settings>Accounts & Sync>Google and then you will see all the Google products that sync. Make sure Picassa Web Albums is selected. If so, then toggle off then on. Make sure you see the Syncing arrows.

    The phone may ask you to "Allow" Picassa access to your account. Make sure to select Allow.

     

    Try that out and let us know.

     

    Here is a link as well for general syncing.

    http://support.t-mobile.com/docs/DOC-1270

     

    JM

  • 2. Re: How come I can't upload photos to picasa?

    Doing this did not work for me - all the sync areas are checked and I still get the error

  • 3. Re: How come I can't upload photos to picasa?
    tmo_josh_m

    Cody,

    That is weird for that to happen. There are a few things you can do.

    1. Try to add another Gmail account and test if you can load to picassa. You don't have to set everything up, just another test account. I have 2 gmail accounts, so this may be possible for you.

     

    2. I have preferred to use Picassa Tool from the Play Store. This is a 3rd party app that T-Mobile does not support, but I have found it very useful to use on a personal basis. Link

     

    3. Ensure that all other camera or picture applications are not active or stopping the upload. You can even remove them if need be.

     

    4. This is the most drastic, but a Master Reset. Again, you can make use of other tools instead of this, but if you really prefer to use stock Picassa uploader, then a Master Reset since it is software

     

    Try these steps out and let me know what happens.
    JM

  • 4. Re: How come I can't upload photos to picasa?

    My phone had the same problem. It's said other accounts in "Account&Sync" may intefere with Picasa. Try to remove other accouns and test again one by one to see which one caused the issue. I found Dropbox is the cause in my case.