2 Replies Latest reply: Mar 18, 2012 6:41 AM by new2g2 RSS

Staying on Network (invalid Sim Card)

new2g2

I got this problem today. I can not seem to stay connected to the T-moblie Network. I have tried rebooting I have tried everything. As soon as I boot up it says invalid SIM Card, why I don't know . I can make one call and then as soon as I hang up I have to reboot if I want to make another one. What is the problem and how do I fix it?

  • 1. Re: Staying on Network (invalid Sim Card)
    tmo_alicia_b

    Hi new2g2,

         We have to determine if the phone or the SIM card is the issue. Power your phone off, remove the SIM,inspect the SIM card’s gold plating to see if it is partially removed or shows signs of discoloration. Signs of discoloration or chipping of the gold plating means the SIM is damaged and needs to be replaced. If it looks normal, place your SIM in another phone to see if the same issue happen. If the issue occurs in both phones, that is another indication the SIM needs to be replaced. If the issue only happens in your phone, that means your phone is defective. Master reset your device and if that does not correct the issue, contact us so we can review your replacement options.

  • 2. Re: Staying on Network (invalid Sim Card)
    new2g2

    I had to do a master reset. Kind of was a pain but my phone now works. This is what the warranty support suggested.