I registered with Support trying to find out why data coverage has been out for over 5 hours now, while my wife tried to reach customer care for over 20 minutes. You would think that T-Mobile would have some method of notifying their customers that they are experiencing a problem.
She finally reached someone after 22 minutes, who is not in the USA and can only read a script. The outage extends throughout the Western US and they have no idea when the problem would be rectified.
The big help was to instruct us to call back customer care if our data connection hasn't been restored after 48 hours. Really?
Come on T-Mobile, think of your customers not only the dollars that they pay you.
P.S. Let's see if my post gets deleted.
Your post won't get deleted.
Network connection issues can be complicated with networks large enough to cover the western united states, repairing the issue isn't usually as simple as resetting a router somewhere. I hope they get the issue repaired very soon but won't hold it against Tmobile if it isn't a quick fix.
ok, I fixed my phone and my coworkers by correcting the APN(Access Point Name) settings. We had 1 working phone and combed thru the data network settings to verify they were all same as the working phone. The 2 phones off of the data network had problems with the APN settings. Not saying that will work for everyone, but it did for us. And neither one of us have any idea why our APN's got hosed up.
You can check your APN settings by navigating as follows:
1) Any home screen, hit the bottom menu
2) Hit Settings
3) Hit Wireless and Networks
4) Hit Mobile Networks
5) Hit Access Point Names
We rebuilt a new APN profile with the following settings:
Name: T-Mobile US
Proxy: Not Set
Port: Not Set
User Name: Not Set
Password: Not Set
Server: Not Set
MMS Proxy: Not Set
MMS Port: Not Set
Authentication type: None
APN Type: Internet + MMS
I have had to do the same thing multiple times now since Febuary 17th. Seems to come and go once a week. I am in Oceanside CA. Really sucks because T-Mo actually replaced my first Galaxy S4G, then erased everything on the second one, which now has a broken screen from a simple fall off of my lap. My first Galaxys S4G took more abuse than any other phone I have ever had. Confused and disapointed in this new phone and service!