Let me start out by saying that I've been a tmobile customer for seven years and aside from my mothly bill at $150 a month, I have spent thousands of dollars on new phones.
My problem first started shortly after I bought my G2. I turned itself off, would randomly not ring, you name it. I called customer service and they told me to factory reset it and wait to see if that worked. It didn't. Then a few weeks later, I couldn't use it for anything for longer than a couple minutes or it would turn itself off and continue to try to turn itself on for as many times as I would let it until I removed the battery. So again, I called tmobile and they told me it was the battery. They gave me the name of a website to order the battery from and I did. I recieved the new battery and guess what? That wasn't the problem either. Well, now my one year warranty had expired so I'm stuck with a phone that doesn't work at all.
So, I go into the tmobile store and check out this Sidekick 4G. I had a sidekick a long time ago and it was my favorite phone - although tmobile did have to replace it twice due to faulty software. Anyway, the salesperson tells me to try it and if I don't like it, I have 30 days to exchange it for something else. Well after a few hours I could tell that this phone was junk. So the next day I go into the store to exchange it for something else and all of a sudden they want a $50 restocking fee that no one told me about the day prior. Of course I can't speak to a manager because they're all at some kid of training for the day. They told me to come in the next day to speak with one. Because obviously I don't have anything to do for 3 days other than hang out in a tmobile store. This is when I should have returned the phone, cancelled my service, and moved on from tmobile. But no, I still tried to have faith. I decided to try to make it work with this junky phone!
Today I go to pay my bill online and see that it's $42 higher than usual. So I call customer service and because I forgot to pay my bill last month and it was disconnected for 5 whole minutes, they're charging me $20 per line to restore it and then some tax on top of that. I get some customer service agent with an attitude who then transfers me to someone else that isn't much better. At this point I'm ready to pay the $400 and get rid of my contract all together to make sure tmobile doesn't get another dime out of me. I repeatedly ask this person what I need to do to make that happen, so I need to go into a store? This person is so busy "trying to meet me in the middle" and taking one of the fees off that he cannot answer my question. I ask it three times before I get an answer! Then he goes on to asking me why I forgot to pay my bill, what was going on in my life, etc. I got so fed up that I told him he can keep his $20 on there and hung up.
In the past year I have paid tmobile over $2,000 for service and phones, multiple that by the 7 years and it's $14,000. These people can't waive a restore fee for me? The first one I've ever gotten? I will be getting rid of tmobile as fast as I can and I suggest all of you do the same!
Couldn't agree with you more. The t-mobile sidekick 4g is also the worst phone I have ever. As far as the customer service, this says it all: http://www.tmonews.com/2012/02/newest-jd-power-report-shows-t-mobile-dropping-to-fourth-place-for-customer-service/
you don't explain why it's "junk", and you spend most of your time complaining about t-mobile policy instead of the phone. Guess what, you're going to find the exact same policies at every other cell phone company. So go ahead, play pinball with your cell service until you realize that you need to read the fine print and pay your bill on time, and that goes for AT&T and Sprint too.
Your a ****. He didn't just ignore paying his bill! And TMo needs to make serious customer service improvements. They are rude and most have no clue about the product your calling them about. As for the re-stocking fee, the TMo employee should have explained that and after 7 years as a loyal customer I think it was within reason and even feasable for them to refund the fee and remove the late charges. Good grief! Don't you know the customer is always right yet? Also, the worst kind of customer service is from someone spewing the words, "it's policy"! That's just Customer Service 101 idiot.
FYI...I was calling romulusner the "****" because he obviously is or he has to be a T-Mobile Customer Service Idiot.
Ha ha I love the fact that anytime someone uses sense or sides against complaints they obviously have to work for T-mobile lol
Ps that phone is junk unless you baby it all the time.
I have had 5 Android phones so far, and this is the worst.
It is all about how screwy Touchwiz is.
Check the Pure google phones, and see that there are about ZERO complaints.
They don't care:
Android 2.2 was never meant for the Sidekick, instead of fixing the problem and updating users to Android 2.3.4 or 2.3.7 they left us hanging both T-Mobile and Samsung. I think everyone that has own the sidekick feels cheated. Maybe we should join together and file a suit. I believe Android, T-Mobile, and Samsung knew there was an issue and they chose to do nothing. All they had to do was update it.
Anyone have a contact, or know how to get a class-action lawsuit together?
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