You hit the nail on the head. I really thought that I could reach out to someone that was willing to help, but unfortunately that is not the case. I don't know why I thought it would be different if I tried here, but it was my last ditch effort to get some sort of resolution to this issue.
I, like you, promised myself this would be my final attempt to get someone to take notice and do the right thing. I gave this one month, and that time runs out in a couple of days. I'm not holding out anymore hope that things will change so I am moving on. philyew has not received any response from the executive email address yet and I don't expect anything will come of that either, no matter how long you wait. I will switch to Verizon or AT&T when they unveil their shared family data plans, sometime this summer. As for choice of phones, it will be a pure Google phone, nothing with Sense or Touch or any other UI overlay on it, I don't want any carrier to dictate how long and if I ever get an update for my phone.
Good luck to you.
It's not likely you will ever get a response. Not only has T-Mobile abandoned vibrant which you can no longer purchase or get an equivalent replacement, they have also abandoned this forum. Check when the last time they responded to any anyone's question. It's not likely an upgrade would ever come to a phone that can't be equivalently replaced or maintained.