3 Replies Latest reply: Feb 28, 2012 9:43 PM by meera RSS

What is my restriction code Nokia C2?

I need to change to a 3 sim card but I don't know what my restriction code is. T-Mobile support numbers aren't working and they don't seem to have a support email. Help!

  • 1. Re: What is my restriction code Nokia C2?
    philyew

    Try using the Online Chat tool. The link can be found on the Contact Us page.

     

    You have to get the code from Customer Service as each device had its own code.

  • 2. Re: What is my restriction code Nokia C2?
    tmo_andrew_g
    • If you purchased a device from T-Mobile, it has been programmed with a SIM lock which will prevent the phone from operating with other compatible wireless telephone carrier’s services. If you wish to use the phone with the service of another wireless telephone carrier, you must enter a numeric SIM Unlock Code to unlock the phone. 
    • If you have a Postpaid Plan, T-Mobile will provide the SIM Unlock Code upon request to eligible customers, provided the requesting customer has a minimum of 40 days of active service with T-Mobile and did not request a Subsidy unlock code in the last 90 days. 
    • For customers with a Prepaid Plan, T-Mobile will provide the SIM Unlock Code upon request to eligible customers, provided the requesting customer has a minimum of 60 days of active service with T-Mobile and either a Prepaid Plan account balance of at least $10.00 or a prior refill within the last 30 days. 
    • T-Mobile will provide the SIM Unlock Code upon request to eligible former customers, provided that T-Mobile has such code or can obtain it from the manufacturer. 
    • If you paid full retail price for a device, you qualify to have the SIM subsidy unlock code providedif you meet the following requirements: 
      • The device must have been purchased at a T-Mobile retail store or authorized T-Mobile retailer. 
      • The device must be paid for completely. You must be able to fax the proof of purchase to T-Mobile.
  • 3. Re: What is my restriction code Nokia C2?

    contact your network provider.