I will go into admin page and play with security settings; however I can't do it while I'm at my job. I will try it tonight. Yesterday I tried to revert from nice connection manager utility provided by Dell to bare bone windows connection manager. It seems to do the trick, but I have to make sure that it is it. Connection worked for several hours with only one dropout, which is normal. Speed was aprox. 13mb/s. I will check it again today and if it is the solution, I will try to replicate it on my other machines.
I think that if I buy a product, it should just work on regular out of shop notebook without any questions, and I don’t have to spend hours looking for workaround to make it work.
If your product is not ready to work ” with laptop environemnts running multiple connection managers” that means it’s raw product and you just skipped Quality Assurance phase and testing it on customers. You should not be selling device like that for hundred and seventy five dollars +activation fee+ cost of data plan. Mature products from other companies are working just fine with almost anything. Instead of acknowledging that software on the device is at fault from the beginning, you tech support tried to give me “Your experience is not typical” attitude. Only when you understood that I’m not going just fade away, you get into “We want you to have a great experience and want to help you resolve your issue“ mode.
Don’t get me wrong, I do appreciate that you trying to help me personally, but I’m very disappointed in T-Mobile.
On account of bringing my notebook to T-Mobile shop,- For the third time, it will not help, other than demonstrate that the problem exists.(In fact I did stopped by the shop yesterday. Their answer was “ we don’t have any answers for you about that”.) Shop employee do not have any technical knowledge, they are just sales people with HS diploma. They can’t even answer any technical questions about products they selling. All they can say, “It is fast”, “It is nice”, “It is new”,- no numbers, no technical data, no product specifications. Sales are all they know.
When I had some problem with my dell computer I called their tech support and they established remote connection to my machine (with my permission) and just fixed things. If T-Mobile would have this, it would help greatly.
Thanks again for your help Darren,
I will keep you posted.
The issue isn't the hotspot or the laptops, its actually the way the hotspot is configured. Most cellphones and mobile broadband wifi routers have features built into them if you go idle, it actually stops broadcasting the wifi radio signal, to save data, conserve battery power, and avoid overheating. To fix this tether it to a computer via usb, and type into your web address bar 192.168.1.1 the default password is admin, you should change this so no one back doors your network. now that you are on the default gateway page, click on settings than wifi settings. settings should be set as
wifi radio "ON"
wifi auto off "OFF"
disregard wifi off time since you are disabling that future, save the settings than press continue voila! you are set but i will stress you should disconnect devices from the network or shut them off since you ahve a constant ping now.
I will check again, but I think I did that before,- did not help. I think problem is in two utilities messing up with each other. On brand name notebooks there usually company provided very nice connection utility and there is windows connection manager working. When I disabled Dell provided utility and revert to windows connection manager alone problem disappeared, I think. I did not had a lot of time yesterday, but my machine had stable connection for at least 40min until I shot it down. I will try to replicate this on another machine and then I could say for sure if it is the solution. Connection speed was 13mb/s again, even though it was 65mb/s for a min at the beginning.
I have some time until next week, so I think I will keep my Hot Spot over a weekend to see if I can deal with a problem. If not, then exchange on Monday, if would not help, then dump everything on Tuesday ( I will confirm cut of date with a shop). That is my plan.
If I keep it, then I need to learn everything about this piece of "...plastic’, because my wife wants to buy Nook Color. That will be another pain in my behind, because I doubt Sonic Hot Spot will just work with it, as it should. If it will, I will be pleasantly surprised!
... Hey Tech Support! Would it work with Nook Color?
<<tech support>>Alex the Nook works great with the Sonic
If you have time could you provide the details of each of your Dell machines?
If possible the WiFi connection manager and its version? (We can then check with Dell on any known issues when used with the Sonic and if there is an issue implement a solution.
We may have to call it the Alex fix in honor of your assistance
, although the settings you speak of can cause the device to go to sleep you would only see it after exceeding the idle time. Alex is sometimes not able to even reach that idle time period.
Great suggestion to change the admin password, a factory reset will revert back to the original settings so you are not "shut out" of your own Hotspot if hijacked
I will take you up on your word that Sonic Hot Spot works great with Nook Color! It better work!
I will try to provide you with info you requested when I get home.
If you would have the ability to connect directly to the customers machine (with permission) the way Dell can, it would save a lot of time and a lot of problems could be resolved faster.
Sorry Darren, but even if you try all of these tips the Sonic is a lousy item. Did you know that the company that makes the Sonic for T-Mobile is run by Communist China, true.
My big mistake was to let the staff in the store convice me to keep trying things until the 14 days were up. Then the company told me that they would not let me out of the contract. I also have a t-mobile phone, and guess what, most of my calls are to customer support about the sonic.
I have had so many problems that I stand outside of the store and tell people not to trust your company and go to the forum before they buy anything from you. You have lost a customer and that customer is going on every forum, complaining to Washington and everyone I meet.
It's not just the Sonic. My ZTE is made of fail as well. Serves me right for thinking T-Mo had improved the quality of their devices, this one was obviously a return item that was just repackaged. Well, it was likely returned because IT DOES NOT WORK.
Support is laughable...
"change your explorer settings" - I do not use IE.
"Oh, you must have a virus" well, tell Apple and Google this news as none of my iOS or Android devices can connect, while they make fine connections to anywhere the ZTE junk is not.
HERE IS THE FIX (AT LEAST IT WAS THE FIX FOR ME)
Most if not all WiFi is overcrowded and it seems that these T-Mobile hotspots are extra susceptable to interference. You must change the WiFi channel that the hotspot broadcasts on, AUTO does not work. If you have an Android phone or tablet, download WiFi Analyser in the market to see which channels are open and then login to admin on hotspot to change to an open channel. No problems since then