10 Replies Latest reply: Dec 29, 2011 2:08 PM by tmo_ian RSS

Rocket 2.0 stuck on EDGE service

I have already called T-MObile support and no change to my service.

 

I normally get 3G service but for the past 5-6 days all I can muster is EDGE .

 

The internet is completely useless on EDGE and I don't bother even trying to connect if it does

not show 3G speeds.

 

I have updated my Firmware and software version, but no change, just a constant EDGE connection

that varies from 4 bars and less. I am using a signal booster for cell phone signals in my house and it

appears to be the only reason I get 4 bars on EDGE service. The moment I move the receiver away from

my signal booster the signal bottoms out on even EDGE service.

 

My iPhone however maintains a 2-3 bar 3G signal in the same room.

  • 1. Re: Rocket 2.0 stuck on EDGE service

    What are you using as a signal booster?

  • 3. Re: Rocket 2.0 stuck on EDGE service

    I ended up having to call T-Mobile a second time to complain.

     

    They said they sent a tech out the first time and that was nothing wrong with

    tower in the area, but I was still stuck at EDGE service.

     

    After complaining the second time, I asked them to send somebody to my house

    which they said they don't do. Which seemed very wrong considering I was easily in a 3G zone

    but not getting the service I was paying for.

     

    I made it easy and said then send somebody to stand near my house and test the signal.

     

    The next day my signal was better and it's been fairly good the last week or so. Can't really call this broadband

    though as I still have to struggle with dropped signals faltering web pages as they stop and start

    depending on the signal strength.

     

    Forget updating my online games, just re-installed World of Warcraft Cataclysm, the subsequent download is

    7.7 GB. This easily highlights the inherent problems with 5GB limits and people calling this sort of

    connection "BROADBAND". It's not even close and puts the end user in a tight spot consistently.

     

    Would love to work from home but not really feasible with this technology as I get very little done.

  • 4. Re: Rocket 2.0 stuck on EDGE service
    tmo_josh

    Hi KCWilson. Sorry to hear about the trouble you're having with coverage. I was excited to hear you have the latest firmware and software, because those really do help. The issue you're describing seems to be coverage related, and I'm glad it appears to have cleared up. 

     

    Also, you can check out Mobile Broadband FAQs and that might help with optimizing your experience. Mobile Broadband is designed to help you connect while you're mobile. While its tempting to use it in this way, Mobile Broadband is not designed to be a home Internet replacement. Whenever you can, you're going to want to use a traditional home broadband or Wi-Fi service for things like streaming, watching videos on Hulu or Netflix. This will help you conserve that 5 GB of high-speed.

  • 5. Re: Rocket 2.0 stuck on EDGE service

    "Whenever you can, you're going to want to use a traditional home broadband or Wi-Fi service for things like streaming, watching videos on Hulu or Netflix. This will help you conserve that 5 GB of high-speed"

     

    I can't use traditional home broadband or wi-fi. ATT offers dsl up the road but not in my neighborhood and not for much of my community. This is the ONLY resource available. The 5gb ceilings are immensely disengenious limits imposed on users given the current trends with respect to devices and content they expect to deliver across them

     

    Hulu+ is streaming video

    Netfix Streaming

    Online gaming

    Updating all your software

     

    ..etc

     

    Users will regularly go over the 5gb

     

    T-Mobile also markets these devices as being broadband capable when they are not.

     

    By the way short lived success, my internet is crappy again. In fact it showed me connected at 4G

    yet things were still running slow..

  • 6. Re: Rocket 2.0 stuck on EDGE service

    Ive spoken with TMobile on my stick several times and nothing has changed. What do I have to do to get out of this contract?

  • 7. Re: Rocket 2.0 stuck on EDGE service

    I ran a speed test and despite my 4g stick saying I am connected at 4g, the best it could muster is at best a 1Mbps

    download and 0.3 Mbps upload..

     

    The speed test also nailed my location as to being 430 miles away in southern california.

     

    Uh.. what gives?

  • 8. Re: Rocket 2.0 stuck on EDGE service
    tmo_josh

    kcwilsonii wrote:

     

    The speed test also nailed my location as to being 430 miles away in southern california.

     

    Uh.. what gives?

     

    Hi there. If you're using speedtest.net, I believe can choose your server to test with. T-Mobile cannot control what location the speed testing software or web page assigns.

     

    Also, check out the Mobile Broadband FAQs, as there are many things that can factor in to the speed you're getting. Mobile Broadband is a fantastic broadband-on-the-go service, but wasn't designed to be a home Internet replacement.

  • 9. Re: Rocket 2.0 stuck on EDGE service

    >>but wasn't designed to be a home Internet replacement.

    what has that got to do with me not even getting at minium the 3g service I am paying for?

     

    The device has been completely off this month and I have barely used it due to repeatedly being

    on EDGE service rather than the 3G I should be getting.

     

    I can literally sit in the same room with my iPhone 4 and get 3-4 bars of 3G.

  • 10. Re: Rocket 2.0 stuck on EDGE service
    tmo_ian

    I found some more information that may assist you.  The signal booster you purchased works on the 850/1900 MHz frequencies.  T-mobile runs our EDGE network on the 850/1900 MHz frequencies.  For our 3G/4G technology, T-Mobile uses the 1700/2100 MHz frequencies.  Since the EDGE network will be much stronger due to the boosting, the device will prefer it.

     

    I would try disabling the signal booster and testing close to a window.  If you are able to pick up 3G signal at that point, that was the main issue.

     

    Also, T-Mobile has partnered with Cel-Fi for signal boosters that work with T-Mobile's 3G/4G network.

     

    http://cel-fi.com/

     

    Hope this helps!