9 Replies Latest reply: Apr 12, 2012 11:01 AM by alertone RSS

why does my phone keep freezing up

i have a sidekick 4g. i can be playing a game, surfing the net, checking email, or whatever, and my phone will just freeze up. i have to take the battery out and reboot the phone, is there a way to fix it?

  • 1. Re: why does my phone keep freezing up
    tmo_alicia_b

    Hi crazygoose1971,

         Have you received an over-the-air update, or manually updated your phone? If not, check out The specified item was not found.. This will guide you through checking your software version, and if it is not up to date, it includes steps to complete the process.

  • 2. Re: why does my phone keep freezing up

    Ive looked into this myself. Called Tmobile quite a few times. They say the only way to fix this problem (which is known to them) is to buy a new phone.

  • 3. Re: why does my phone keep freezing up

    my phone is doing the same thing and the only way is too take out the battery...its brand new only had it for a month....wtf....about to go into the store and demand they fix it.

  • 4. Re: why does my phone keep freezing up

    This is the worse phone ever. My phone freezes up all the time. Attempted to get a different phone but since I have only had the phone 11 months they want me to pay FULL PRICE to get a phone that will work. NO Way. The customer service rep said he never heard of the phone freezing. I told him to read the reviews

  • 5. Re: why does my phone keep freezing up

    We got our sidekicks back in July and I have now had 4 of them! They are horrible horrible phones! Tmobile will not give you another phone as a comprable model they just keep sending me a sidekick and telling me its my sd card. It's not I have used 3 different sd cards and even used it without a sd card. Good Luck with yours. I just keep getting them replaced every other month when I just can't handle turning my phone off or taking the battery out 6 times or more a DAY!

  • 6. Re: why does my phone keep freezing up

    Your t-mobile sidekick 4g keeps freezing because it is a t-mobile sigde kick 4g. I have 6 returns. My daugter 2. With eah 1 i power cycled. Master restet, clear cache, delete all apps and repeat.  Solution: do that all day and you wont have time to notice that your t- mobile sidekick 4g doesnt work. Your t-mobile side kick 4g will never work. Never. Hows that definition of crazy go?  Hope that gives t- moblle techs time to help with real phones w real solutions

  • 7. Re: why does my phone keep freezing up

    Your t-mobile sidekick 4g keeps freezing because it is a t-mobile sigde kick 4g. I have 6 returns. My daugter 2. With eah 1 i power cycled. Master restet, clear cache, delete all apps and repeat.  Solution: do that all day and you wont have time to notice that your t- mobile sidekick 4g doesnt work. Your t-mobile side kick 4g will never work. Never. Hows that definition of crazy go?  Hope that gives t- moblle techs time to help with real phones w real solutions

  • 8. Re: why does my phone keep freezing up

    Your t-mobile sidekick 4g keeps freezing because it is a t-mobile sigde kick 4g. I have 6 returns. My daugter 2. With eah 1 i power cycled. Master restet, clear cache, delete all apps and repeat.  Solution: do that all day and you wont have time to notice that your t- mobile sidekick 4g doesnt work. Your t-mobile side kick 4g will never work. Never. Hows that definition of crazy go?  Hope that gives t- moblle techs time to help with real phones w real solutions

  • 9. Re: why does my phone keep freezing up

    Your t-mobile sidekick 4g keeps freezing because it is a t-mobile sigde kick 4g. I have 6 returns. My daugter 2. With eah 1 i power cycled. Master restet, clear cache, delete all apps and repeat.  Solution: do that all day and you wont have time to notice that your t- mobile sidekick 4g doesnt work. Your t-mobile side kick 4g will never work. Never. Hows that definition of crazy go?  Hope that gives t- moblle techs time to help with real phones w real solutions