9 Replies Latest reply: Apr 12, 2012 11:01 AM by alertone RSS

why does my phone keep freezing up

i have a sidekick 4g. i can be playing a game, surfing the net, checking email, or whatever, and my phone will just freeze up. i have to take the battery out and reboot the phone, is there a way to fix it?

  • 1. Re: why does my phone keep freezing up
    tmo_alicia_b

    Hi crazygoose1971,

         Have you received an over-the-air update, or manually updated your phone? If not, check out Software update to version T839UVKJ2 - T-Mobile Sidekick 4G. This will guide you through checking your software version, and if it is not up to date, it includes steps to complete the process.

  • 2. Re: why does my phone keep freezing up

    Ive looked into this myself. Called Tmobile quite a few times. They say the only way to fix this problem (which is known to them) is to buy a new phone.

  • 3. Re: why does my phone keep freezing up

    my phone is doing the same thing and the only way is too take out the battery...its brand new only had it for a month....wtf....about to go into the store and demand they fix it.

  • 4. Re: why does my phone keep freezing up

    This is the worse phone ever. My phone freezes up all the time. Attempted to get a different phone but since I have only had the phone 11 months they want me to pay FULL PRICE to get a phone that will work. NO Way. The customer service rep said he never heard of the phone freezing. I told him to read the reviews

  • 5. Re: why does my phone keep freezing up

    We got our sidekicks back in July and I have now had 4 of them! They are horrible horrible phones! Tmobile will not give you another phone as a comprable model they just keep sending me a sidekick and telling me its my sd card. It's not I have used 3 different sd cards and even used it without a sd card. Good Luck with yours. I just keep getting them replaced every other month when I just can't handle turning my phone off or taking the battery out 6 times or more a DAY!

  • 6. Re: why does my phone keep freezing up

    Your t-mobile sidekick 4g keeps freezing because it is a t-mobile sigde kick 4g. I have 6 returns. My daugter 2. With eah 1 i power cycled. Master restet, clear cache, delete all apps and repeat.  Solution: do that all day and you wont have time to notice that your t- mobile sidekick 4g doesnt work. Your t-mobile side kick 4g will never work. Never. Hows that definition of crazy go?  Hope that gives t- moblle techs time to help with real phones w real solutions

  • 7. Re: why does my phone keep freezing up

    Your t-mobile sidekick 4g keeps freezing because it is a t-mobile sigde kick 4g. I have 6 returns. My daugter 2. With eah 1 i power cycled. Master restet, clear cache, delete all apps and repeat.  Solution: do that all day and you wont have time to notice that your t- mobile sidekick 4g doesnt work. Your t-mobile side kick 4g will never work. Never. Hows that definition of crazy go?  Hope that gives t- moblle techs time to help with real phones w real solutions

  • 8. Re: why does my phone keep freezing up

    Your t-mobile sidekick 4g keeps freezing because it is a t-mobile sigde kick 4g. I have 6 returns. My daugter 2. With eah 1 i power cycled. Master restet, clear cache, delete all apps and repeat.  Solution: do that all day and you wont have time to notice that your t- mobile sidekick 4g doesnt work. Your t-mobile side kick 4g will never work. Never. Hows that definition of crazy go?  Hope that gives t- moblle techs time to help with real phones w real solutions

  • 9. Re: why does my phone keep freezing up

    Your t-mobile sidekick 4g keeps freezing because it is a t-mobile sigde kick 4g. I have 6 returns. My daugter 2. With eah 1 i power cycled. Master restet, clear cache, delete all apps and repeat.  Solution: do that all day and you wont have time to notice that your t- mobile sidekick 4g doesnt work. Your t-mobile side kick 4g will never work. Never. Hows that definition of crazy go?  Hope that gives t- moblle techs time to help with real phones w real solutions