14 Replies Latest reply: Mar 9, 2014 3:20 PM by souledge RSS

Does Wi Fi Calling use Plan Minutes

I know that this topic has been asked several times, but it is due to the fact that T-mobile does not address it completly.  When ever I see this discussion come up it eventually leads to someone posting the following link.  http://support.t-mobile.com/docs/DOC-1680.  It states that wi-fi calling is available but it uses minutes.  It then goes on to say that if you log in to mytmo.com (which is not a real log in it takes you to a casino website) you can add the feature. 

 

So I assume that the document means the t mobile site.  But I can find no place to add this feature.  I also stopped by a t-mobile store and they said that wi-fi calling does use minutes and there is no feature that can be added.  I also called tech support and listened to the english challanged support peron on the other line stumble through telling me how to turn on the Wi-Fi which I already knew how to do.

 

So the Question that I have not found answered anywhere on the forum completly

 

Does Wi-Fi use Plan minutes ?  Is there a feature of T-Mobiles that can be added to allow Wi-Fi Capable phones to make calls over Wi-Fi so Minutes are not used?  If so can a more detailed explanation of how to set up this feature not only be posted here but made availble on the t-mobile website to all those searching for this very same information so that this question does not get asked over and over again?

 

Thanks in advance.

 

Skogtastic.

  • 1. Re: Does Wi Fi Calling use Plan Minutes

    If you add the free Wi-Fi calling feature, it will be unlimited calling as long as you are connected to Wi-Fi. You can add this by chatting in at www.t-mobile.com/chat or calling 800-937-8997. You can also dial 611 from a T-Mobile phone.

  • 2. Re: Does Wi Fi Calling use Plan Minutes

    Thank you for your quick response, however Free Wi-Fi calling and whether it uses plan minutes are two seperate issues.  Does adding this so called "feature" allow for calls to be made over Wi-Fi with out using plan minutes.

     

    Again I have called and there was no "feature"  whatever that means, to be added.  The tech support person just had me turn on wi-fi and said to chose wi-fi only on the phones wireless settings.

  • 3. Re: Does Wi Fi Calling use Plan Minutes

    To reiterate, free wi-fi calling is a feature (and it must be added by customer care, not tech care) that allows unlimited calling regardless of your rate plan. There are no minutes deducted from your plan as long as you are connected to Wi-Fi.

  • 4. Re: Does Wi Fi Calling use Plan Minutes

    Okay, I shall call customer care and try to get this "feature" added.

     

    Thanks

     

    Skogtastic

  • 5. Re: Does Wi Fi Calling use Plan Minutes
    gandecab

    yes, wifi calling does uses plan minutes just like a cell call.

     

    if you have an unlimited minutes plan, then you have unlimited wifi calling too.

     

    I don't think the free wifi calling feature is available anymore (or maybe only on specific plans).  see this thread where a mod says they are not offered anymore since 2009:  http://t-mobilesupportalcommunity2.uat3.hosted.jivesoftware.com/thread/9788

     

    also the mytmo url probably meant to go to my.t-mobile.com

  • 6. Re: Does Wi Fi Calling use Plan Minutes

    Okay so I called T-Mobile, and after about 3-4 minutes of worthless promting They sent me over to tech support who after a couple of minutes sent me over to another dept. over in what I believe was India.  After another 5 minutes the person determined that my family plan does not "qualify" for the free Wi-Fi minutes that "is" available, (according to the support person) if you have another rate plan. 

     

    So now my question is why does T-Mobile choose to alienate their long term customers rather than allow these features for everyone if it is available.

     

    So the feature must be available but only to the chosen few.  Maybe the 1%.

     

    T-Mobile , is it any wonder you continue to lose ground through your poor decision making.

  • 7. Re: Does Wi Fi Calling use Plan Minutes
    gandecab

    skogtastic wrote:

     

     

    So now my question is why does T-Mobile choose to alienate their long term customers rather than allow these features for everyone if it is available.

     

    So the feature must be available but only to the chosen few.  Maybe the 1%.

     

    T-Mobile , is it any wonder you continue to lose ground through your poor decision making.

    I would say it's the opposite.  there are probably far fewer people on grandfathered rate plans that don't qualify than plans that do.  Probably any plan updated in the last year would qualify for the feature.  You are probably getting a great rate with that old plan (since you have not switched) so not all features are available.  Just like you wont get some promotional rebates because you wont have a qualifying rate plan.

  • 8. Re: Does Wi Fi Calling use Plan Minutes

    Well, I guess that long term loyalty should be rewarded and not punished.

  • 9. Re: Does Wi Fi Calling use Plan Minutes
    gandecab

    I'm on a very old rate plan too.  The money I save each month vs a new plan, far outweighs any rebate (or overage charge) I might get because my plan does not qualify.   

     

    try talking to the customer loyalty dept to see if they can add the feature to your non-qualifying plan.

  • 10. Re: Does Wi Fi Calling use Plan Minutes

    If you're on either a Value plan or a Classic plan, you're eligible. Those are both of T-Mobile's current plan types.

  • 11. Re: Does Wi Fi Calling use Plan Minutes

    I don't know if anything has changed, but I had a classic fave 5 plan and was able to use wifi calling, unaware if this effected my minutes but never seemed to go over my 200 minute cap (400 mintues between me and the wife)...but I can confirm with the value plans. I have the unlimited talk, text, web, and 2GB 4G cap for $49.99 (what ever that newest deal is) and use wifi calling when I'm visiting family in areas that doesn't support any kind of cell signal and have no problems what so ever.....so as far as my experience, it doesn't take away minutes, at least not that I've been able to tell...I know this probably doesn't help

  • 12. Re: Does Wi Fi Calling use Plan Minutes

    Well Regardless, T-Mobile is punishing those who have been loyal the longest.  They also should have the courage to clearly state their policy so there is less confusion.  There has been almost 1500 looks at this post indicating a lot of interest in this subject.

  • 13. Re: Does Wi Fi Calling use Plan Minutes

    Kal-el has the right answer. Any plan can have free wifi calling enabled by asking for it on http://www.t-mobile.com/chat

     

    It probably isn't free if you didn't explicitly add free wifi calling first.

     

    I'm guessing they have it that way as a way to keep customers with trouble making calls from their apartment, but don't want to just give away minutes if you don't at least ask for it. This is fairly common with T-Mobile - you can get a lot of special benefits if you just know what to ask for, like unlocking your phone after the first month.

  • 14. Re: Does Wi Fi Calling use Plan Minutes
    souledge

    You are being rewarded with the great rate, unless you want to give it up and get the free wifi calling?

     

    Face it, you just want to double dip on both ends because you think you're not rewarded enough with the grandfathered rate. Selfish, much?