1 Reply Latest reply: Feb 14, 2012 7:09 AM by tmo_alicia_b RSS

Phone won't start up all the way

I got an update yesterday, and when I saw it I figured I should restart the phone since it had been a week or so.  Well, now it won't boot up all the way.  It just goes back and forth between the screen with the motorola 'blur' logo and the 'stick together' tmobile logo.  I can't turn it off, either.  I have to pop the battery out to make it shut off.  I tried a suggestion I saw on another thread to try rebooting it without the SD card, but that didn't do a thing.

 

Am I stuck doing a master reset to get my phone to boot up again, or is there something else I can try?