I posted this on February 1st, and no one got back to me.
A simple search online has shown me that I'm definitely not the only one who has experienced this issue with this same phone. I got the Amaze 4G for Christmas, and shortly after getting it, I noticed that I'd go to wake it from sleeping, and it would be non-responsive. After repeated attempts to turn it on, the device finally lit up with the lock screen for a split second - then it would reset, and the white screen with the Android icon would show up. This happened almost once every day for a good while. On the 17th of January, I dropped that phone down two flights of stairs, and effectively shattered the screen. It still functioned, as the LCD was still functional, and I was able to use - albeit awkwardly - until the replacement came in the mail. The random reset problem persisted. I finally switched to the new one this past Sunday. And guess what? Same problem. As a matter of fact, it just happened again 15 minutes ago, which is why I finally decided to voice my frustration. No, it's not a huge deal, but you would think HTC would get on this kind of problem right away. Obviously it's an issue with the phone, because it certainly isn't an issue with how it's being used. This is TWO PHONES of the same model now that have been doing this for me.
After every reset, it asks if I want to send a system report to HTC, and I'm always sure to, along with my location. Not that it really makes any difference - it's still happening EVERY DAY.
And while I'm here, I might as well mention that I too have experienced duplicate messages every so often. And guess what? It happened with the OTHER phone too! Whoa! No way!! I'm using the standard messaging app, nothing special.
As little of an aggravator as this is, I find it rather disappointing that this is very clearly an issue with the phone itself, and that it's not really a unique thing I'm experiencing. This is one of the most expensive phones you can buy through T-Mobile. I can't even begin to tell you how badly I wanted this phone for Christmas. I switched to this from a Blackberry Curve 8900. Awesome phone (aside from the infamous trackpad issue, which I figured out how to get past with ease). But I can't tell you how high I held HTC - it's why I wanted this phone so bad. So why is it that this phone - HTC's most expensive phone through T-Mobile - comes with BUILT-IN issues?
Yes, I have taken the battery out and put it back in. Plenty of times. I don't feel like that even matters here, though. This phone started doing this right out of the box.
Have you tried doing a master reset and testing without any applications?
Also format internal memory making sure nothing there is corrupt.
Just checked mine now and at over 72 hours uptime.have seen it reboot before but is once in a blue moon.
This garbage happened to me OUT OF THE BOX, dude. So no, I haven't tried a master reset. Frankly, I shouldn't have to. This shouldn't be an issue to begin with. And I'm not going to go through the hassle of losing everything.
I'm sorry you're having issues with your device How long did after removing the device from the box did you wait to add applications? If you're like most people, you were adding new apps right away. Since T-Mobile doesn't make most of the Market applications, we cannot guarentee their functionality and they may be causing your device to freeze or reset.
A master reset will reset the software to factory defaults without any third party applications so we can verify those applications aren't causing a problem. However, there are some other troubleshooting steps for freezing or crashing that you can try before completeing a master reset.
Let us know what happens!
Hey man, I think a factory reset is in order. Would you rather loose re-downloadable apps and have a phone that kicks arse and works correctly, or save them and have a defective device?
Seems like the choice is obvious.
I did the factory reset and the rebooted again within an hour.
When people say "Factory reset," I think it's presumed that you select the "erase all data" option. It shouldn't make a difference, but in the case of a bug I'm looking into, it does.
This problem started happening to me too about two weeks ago after about a month of owning the phone. But last night it did something else.
I selected an app from the app menu, the phone rebooted itself and when it came back up, about 75% of my apps were wiped out including the Android Market and other pre-loaded apps tied into the OS. Only a factory reset would bring them back.
HTC had me do a factory reset to correct it and bring the apps back but I KNOW this won't be the last time this happens.
What app did you try to run before this catastrophe occurred?
Update: I had this problem from the time I got the phone until the ICS update, which was about 7 months. Phone was crashing ten times a week on average, sometimes 3-4 a day. Did the ICS update on May 23, and the phone hasn't crashed since
That happens to me sometimes also. Its senses resetting, not the phone itself. I personally blame some app I have installed on the phone cuz it only happens when I am messing around with them
If this is still an issue for you after updating to ICS, take a look at Device restarts or slows down randomly: HTC Amaze 4G. This will give you information on how to correct your issues.
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