How do I perform a device software upgrade? (T-Mobile Shadow™)

T-Mobile provides a software upgrade for the T-Mobile Shadow. The update includes many new features and updates that will improve the overall experience with the device.

IMPORTANT: The software update only needs to be applied once. For information on how to verify your current software version, go to: How do I determine what software version I have?

NOTE: Before proceeding, please ensure that all data on your Shadow is backed up and the e-mail settings for each of your e-mail accounts are known or are written down. Installing the new software will erase all the data on the device.

To perform a device software upgrade, perform the following steps:

1.	Ensure all desired media and documents are saved to the Micro SD memory card if one is available, or have been transferred to a computer. For information on how to back up files to a computer, go to How do I back up files to a personal computer?

NOTE: All third party applications and data that remain on the device prior to downloading the new software will be deleted and un-retrievable. Third party applications will need to be re-downloaded after the new software has been installed.

2.	Download the Update Utility from the T-Mobile Download Center.

3.	From the File Download dialog box, click Save.

4.	From the Save As dialog box, in the Save in drop-down menu, click to select Desktop.

5.	In the File name text box, type T-Mobile Shadow™ MSFP Upgrade, and then click Save.

6.	From your computer desktop, double click the T-Mobile Shadow™ MSFP Upgrade.

7.	From the T-Mobile Shadow - InstallShield Wizard dialog box, click Next.

8.	From the T-Mobile Shadow Update Utility 3.20.4.0 dialog box, click the check box to select I understand the warning above and wish to continue., and then click Next.

NOTE: Open the Readme file by clicking Important Information.

9.	From the T-Mobile Shadow Update Utility 3.20.4.0 dialog box, complete the four steps listed, and then click the check box I have completed the steps above.

10.	Click Next.

NOTE: The utility will check for an ActiveSync connection and sufficient battery life.

11.	From the T-Mobile Shadow Update Utility 3.20.4.0 dialog box, click Next.

12.	Click Next.

NOTE: Update progress will be shown on the computer and on the device. The upgrade process can take between 10-15 minutes. You may notice that the progress indicator also appears to stall at 85% and 95%. This is normal behavior.

13.	Once the update has finished, the phone will reboot automatically. To close the Update Utility, click Finish.

NOTE: When the device boots up, it goes through the initial startup routine as if the device was hard reset, or brand new out of the box. The screen will display a Windows Mobile screen with a Microsoft Logo.

14.	The device will perform an additional update that takes approximately nine minutes. When this occurs, the device will re-boot again and your update is complete.

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