How do I track my order?

Use this information to track the shipment of new phone orders, upgrades, and exchanges.

For information on how to track your order, refer to the following links:

New T-Mobile customers ›
Existing T-Mobile customers ›
About shipping methods ›

New T-Mobile customers

If you are a new customer that placed an order by calling 1-800-TMOBILE or by using T-Mobile.com, you can Track Your Order Online.

NOTE: You will need your order number and shipping ZIP Code to track your order online. It may take up to 48 hours before your tracking information becomes available.

Existing T-Mobile customers

If you are an existing customer, refer to the information below to get tracking information for a phone upgrade or exchange.

To view detailed information about tracking your order using the appropriate delivery service, refer to the following links:

UPS › (Most orders)
USPS › (PO Box, APO/FPO, Hawaii)

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UPS

To track your order using the UPS Web site, perform the following steps:

1.	Access the UPS Tracking Web site.

2.	In the Shipment Reference text box, enter your 10-digit T-Mobile number in the following format: XXX-XXX-XXXX.

NOTE: For UPS tracking, please use the T-Mobile phone number that the upgrade or exchange was ordered for.

3.	In the lower right corner of the Track by Reference screen, click Track.

NOTE: UPS tracking information is not made available until after the order has shipped. Allow 48 hours before tracking your order.

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USPS

To track your order using the USPS Web site, refer to the following links:

I already have a USPS tracking number ›
I do not have a USPS tracking number ›

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I already have a USPS tracking number

If you already have a USPS tracking number, perform the following steps to track your order:

1.	Access the USPS Track and Confirm Web site.

2.	In the Enter Label/Receipt Number field, enter your tracking number.

3.

Click Go.

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I do not have a USPS tracking number

If you do not have a USPS tracking number, please Contact Us to get your order status and tracking information.

About shipping methods

T-Mobile uses two delivery services, UPS and USPS, to ship phones and accessories to our customers.

For information on the two delivery services, refer to the information below:

• United Parcel Service (UPS): This service is used for most phone and accessory shipments.
  • UPS Ground Shipping should arrive within seven business days.
  • UPS Express Shipping should arrive within three business days.
  
  
• United States Postal Service (USPS): This service is used only if you are a resident of Hawaii or your current billing address is a P.O. Box or APO/FPO.
  • USPS shipments should arrive within seven business days.

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