How Do I Report a Coverage Problem with T-Mobile?

T-Mobile is constantly making improvements to our coverage areas within the US in an effort to provide you with the best service possible. T-Mobile cannot guarantee that your phone will work in all areas. Your experience using our network can be affected by many factors including, but not limited to:

• Terrain and topography, such as areas with dense trees or buildings.
• Location when making or receiving a call, such as indoors or in a car.
• The seasons, such as leaves and snow.
• The availability of our coverage. We may not have towers there.
• Temporary network outage. Our network could be experiencing difficulties due to weather or storms.

As a result, you may at times experience dropped calls, inability to make or receive calls, or less than perfect voice quality.

To see what T-Mobile coverage looks like in your area, perform the following steps:

1.	Type the address where the issue is occurring into our online Personal Coverage Check, and then click Search.

2.	If you are in an area that is showing Great, Good, or Fair coverage, and you would like to report regular dropped calls, inability to make or receive calls, or poor voice quality, go to Step 4.

3.	If you are in an area where there is no T-Mobile coverage, and you would like to inquire about any future towers in the area, contact Customer Care.

4.	To report a coverage problem in your area, you will need to contact Customer Care for further troubleshooting.

5.	Please provide the following information either in your e-mail or when calling Customer Care:

• Exact location with major cross streets where the issue is occurring
• Phone make and model
• Where you were when experiencing the issue: Indoors, outdoors, in a car
• The number you were attempting to dial from your phone or the number you were receiving a call from
• Signal strength on the device
• Whether or not this problem has occurred in this area before
• How long this has been a problem
• What you are hearing when you try to make a call
• What callers are hearing when they are trying to contact you

NOTE: Turning your phone off and then back on may improve the situation.

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