Home > Support > FAQs
Helpful links

Tools

  • FAQs ›
  • Browse by subject ›
  • Support overview ›

Change Options

View Support for something else?
  • Change Options ›

Quick Links

  • Check order status ›
  • Find a retail store ›
  • Rebate ›
  • Switch to T-Mobile ›
  • Billing information ›
  • Paperless Billing ›
  • View plan information ›
  • T-Mobile Prepaid Rates ›
  • T-Mobile Prepaid Refills ›
  • HotSpot calling ›
  • Glossary ›
  • Contact Us ›
  • Support forums ›
  • Support videos New! ›

Frequently asked questions

Browse the frequently asked questions
Browse our knowledge base
Technical FAQs
Phone return and replacement policy FAQs ›
My phone has physical or liquid damage. What should I do? ›
Troubleshooting making and receiving calls ›
My battery will not charge; what are some of the reasons why it won't hold a charge? ›
Phone and device upgrade FAQs ›
Premium Handset Protection ›
SIM Card Unlock Code FAQs ›
View all frequently asked questions View all frequently asked questions
Log in to My T-Mobile
Manage your account, access support, and personalize your phone.
  • Log in ›
  • My T-Mobile Support ›
Top questions
  • What are my payment options?
  • How do I check the balance on my account?
  • Text Messaging FAQs
  • How do I qualify for an upgrade?
  • How to read your bill
  • How do I update my billing address?
  • How do I upgrade my phone online?
  • What is T-Mobile @Home?
  • How do I log in to My T-Mobile?
  • How do I track my order?
View technical FAQs ›