SIM card: Apple iPad Air

    Learn how to insert the SIM card or unlock the Apple iPad Air. Find out more on this page:

     

    SIM card

    SIM storage

    Mobile Device Unlock

     

     

    SIM card

    Insert / remove SIM card

    To insert or remove the SIM card, follow these steps:

     

    1. Take a simple paper clip and make it straight.
    2. Check the right side of your phone to locate the SIM tray.
    3. Insert the pin into the small hole and push it slightly until the tray pops-out. Now pull out the SIM card tray with your hands.Insert or remove the SIM card from the tray.
      SIM iPad Air.png

     

     

    Back to top

     

     

    SIM storage

    Delete SIM messages

    We're sorry, this feature is not available on your device.

     

     

    View free SIM space

    We're sorry, this feature is not available on your device.

     

     

    Back to top

     

     

    Mobile Device Unlock

    Mobile Device Unlock

    The Mobile Device Unlock code allows the device to use a SIM card from another wireless carrier. This may be necessary when traveling internationally. To enter the Mobile Device Unlock code, follow these steps:

     

    Important: Stop if you receive an error message. The device may lock permanently if you enter the incorrect code multiple times.

     

    1. See if your phone is eligible to unlock: Mobile Wireless Device Unlocking.
    2. Contact Customer Care to request the Mobile Device Unlock code for your phone.
    3. Ensure you have received the Mobile Device Unlock email and followed the instructions.
    4. If available, insert the non-T-Mobile SIM card into your device.
    5. Connect your device to a computer running iTunes.
    6. Complete a backup of the device information.
    7. Disconnect the iPhone from the computer.
    8. Complete a master reset using the Erase All Content and Settings option.
    9. Once the master reset has completed, reconnect the iPhone to the computer.
      • Note: Do NOT complete the initial setup process prior to plugging the device in.
    10. When successfully unlocked, the message Congratulations, your iPhone has been unlocked will appear.
      • Note: It may take a few minutes for this message to appear.

     

     

    Back to top