PIN & password: T-Mobile myTouch 4G

Learn how to lock, unlock, and PUK unlock the T-Mobile myTouch 4G. Find out more on this page:

 

Device lock

PUK code unlock

SIM PIN

 

 

Device lock

Change device lock password / PIN

To change device lock password or PIN, follow these steps:

 

  1. From  the Home screen, press the Menumytouch4gmenu.png key.
  2. Touch Settings.
  3. Touch Security.
  4. Touch Set up screen lock.
  5. Select  one of the following options:
  • Pattern
    1. Touch Pattern.
    2. Read the instructions for creating a personal screen unlock pattern to  secure your phone.
    3. Touch Next.
    4. Review the simulation.
    5. Touch Next.
    6. Touch and slide to draw a pattern, connecting at least four dots.
    7. Touch Continue.
    8. Touch and slide to draw your pattern again.
    9. Touch Confirm.

 

  • PIN
    1. Touch PIN.
    2. Enter a PIN.
    3. Touch Continue.
    4. Enter your PIN again to confirm.
    5. Touch OK.

 

  • Password
    1. Touch Password.
    2. Enter a password.
    3. Touch Continue.
    4. Enter your password again to confirm.
    5. Touch OK.

 

 

Turn on / off device lock

To turn on or turn off the device lock password or PIN, follow these steps:

 

  1. From  the Home screen, press the Menumytouch4gmenu.png key.
  2. Touch Settings.
  3. Touch Security.
  4. Touch Set up screen lock.
  5. Select desired option

 

 

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PUK code unlock

PUK code unlock

Related errors:

  • 'PIN code blocked. Enter PUK code:'
  • 'Enter PUK code'
  • 'SIM card locked. Emergency calls only. Please contact Customer Care'

 

If you enter a PIN code incorrectly several times in a row, the device blocks you from attempting again. To enter a PUK code and unblock the PIN, follow these steps:

 

Important: You must call Customer Care for the PUK code. Entering the wrong code can permanently damage your SIM card.

 

  1. Contact Customer Care to request your PUK code.
  2. On the screen that says 'Enter PUK', enter the PUK Code.
  3. Touch Next.
  4. Enter a new PIN number.
  5. Touch Next.
  6. Conform the new PIN number.
  7. Touch Next.
  8. Wait as the phone unlocks.

 

 

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SIM PIN

Change SIM PIN

To change the SIM PIN code, follow these steps:

 

  1. From  the Home screen, press the Menu mytouch4gmenu.png key.
  2. Touch Settings.
  3. Touch Security.
  4. Touch Set up SIM card lock.
  5. Touch Change SIM PIN.
  6. Enter  the old SIM PIN code.
    Note: The default SIM PIN code is 1234.
  7. Touch OK.
  8. Enter  the new SIM PIN code.
  9. Touch OK.
  10. Enter the new SIM PIN  code again to confirm.
  11. Touch OK.

 

 

Turn on / off SIM PIN

The SIM PIN code can protect your SIM from being used in other devices. When you turn on the SIM PIN lock, the device prompts you to enter the code after turning it on.

 

To lock and unlock the SIM card, follow these steps:

 

Turn on

  1. From  the Home screen, press the Menu mytouch4gmenu.png key.
  2. Touch Settings.
  3. Touch Security.
  4. Touch Set up SIM card lock.
  5. Touch Lock SIM card to select and enable  the SIM lock.
  6. Enter  the desired SIM PIN.
  7. Touch OK.


Turn off

  1. From  the Home screen, press the Menu mytouch4gmenu.png key.
  2. Touch Settings.
  3. Touch Security.
  4. Touch Set up SIM card lock.
  5. Touch Lock SIM card to disable the SIM  lock.
  6. Enter  the SIM PIN.
  7. Touch OK.

 

 

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