Phone displays a sad face: Nokia Lumia 521

    An issue may occur where the Nokia Lumia 521 will attempt to boot up and freeze at a sad face or frown face.

     

     

    Cause

    The phone has experienced a crash, causing the phone to get stuck at the sad face.

     

     

    Resolution

    To fix the Nokia Lumia 521 being stuck at at a sad face, the device must be replaced. Please Contact Us for assistance.