Connections & network: T-Mobile myTouch Q

    Learn how to connect to Wi-Fi, Bluetooth, GPS, NFC, and data networks (2G, 4G, LTE) on the T-Mobile myTouch Q. Find out more on this page:

     

    Bluetooth

    Emergency Alerts

    GPS

    Network

    NFC

    System Manager

    Wi-Fi

     

     

    Bluetooth

    Pair Bluetooth device

    To turn on Bluetooth and pair with a headset or other device, follow these steps:

     

    1. From any Home screen, touch the Menu key.
    2. Touch Settings.
    3. Touch Wireless & networks.
    4. Touch Bluetooth settings.
    5. If necessary, touch the Bluetooth check box to turn on Bluetooth.
    6. Touch Scan for devices.
    7. From the list, touch the device with which you want to pair.
    8. When prompted, enter the PIN and touch OK.
    9. On the other device, accept the pairing.

     

     

    Turn on / off Bluetooth

    To turn on or turn off Bluetooth, follow these steps:

     

    1. From any Home screen, touch the Menu key.
    2. Touch Settings.
    3. Touch Wireless & networks.
    4. Touch the Bluetooth check box.

     

     

    Back to top

     

     

    Emergency Alerts

    Turn on / off Emergency Alerts

    To turn on or turn off Emergency Alert messages that push to the device, follow these steps:

     

    1. From the Home screen, tap the All apps icon.
    2. Tap CMAS.
    3. Press Menu.
    4. Tap Settings.
    5. Select desired Emergency Alert.

     

     

    Back to top

     

     

    GPS

    Turn on / off GPS

    To turn on or turn off GPS, follow these steps:

     

    1. From any Home screen, touch and drag the Status bar down.
    2. Touch GPS to enable or disable.

     

     

    Back to top

     

     

    Network

    APN & data settings

    To set the Access Point Name (APN) and turn on data settings, follow these steps:

     

    1. From the Home screen, press Menu.
    2. Touch Settings.
    3. Touch Wireless & networks
    4. Turn off Airplane Mode orFlight Mode
    5. Tun on Mobile Network (if available)
    6. Touch Mobile Networks.
    7. If you see the following check boxes, turn them on:
      • Data Enabled
      • Use Packet Data
      • If the customer is roaming off the T-Mobile Netowrk; turn on Data Roaming This will incur charges if you roam internationally, but it is required to receive data when roaming domestically.
    8. Touch Access Point Namesor APNs.

     

     

    Manual network selection

    To manually select the wireless network the device connects to, follow these steps:

     

    1. From any Home screen, touch the Menu key.
    2. Touch Settings.
    3. Touch Wireless & networks.
    4. Scroll to and touch Mobile networks.
    5. Touch Network operators.
    6. Touch Search networks.
    7. Touch the network you want to use.

     

    The device detects and registers on wireless networks inside T-Mobile’s calling area, but roaming networks are usually restricted to T-Mobile SIM cards. You can manually select a network only in areas where T-Mobile does not own GSM spectrum.

     

     

    Switch 2G / 4G / LTE

    To change the band between 2G, 4G, and LTE, follow these steps:

     

    1. From any Home screen, touch the Menu key.
    2. Touch Settings.
    3. Touch Wireless & networks.
    4. Scroll to and touch Mobile networks.
    5. Touch to select the Use only 2G networks check box.

     

     

    Turn on / off Airplane mode

    Airplane mode turns off wireless connections. This allows you to use apps and menus, but not make calls or use the internet.

     

    To turn on or turn off airplane mode, follow these steps:

     

    1. Press and hold the Power key.
    2. Touch Airplane mode.

     

     

    Turn on / off data roaming

    To turn on or turn off data roaming, follow these steps:

     

    1. From any Home screen, touch the Menu key.
    2. Touch Settings.
    3. Touch Wireless & networks.
    4. Scroll to and touch Mobile networks.
    5. Touch to select the Data roaming check box to enable or disable data roaming.

     

     

    Back to top

     

     

    NFC

    Read NFC tag

    To read the NFC tag information from another NFC device or a printed tag, follow these steps:

     

    We're sorry, but this feature is not available for this device.

     

     

    Turn on / off NFC

    To turn on or turn off NFC, follow these steps:

     

    We're sorry, but this feature is not available for this device.

     

     

    Back to top

     

     

    System Manager (Carrier IQ)

    Opt in / out of System Manager

    System Manager makes it easier for T-Mobile to help with problems that happen when using your device. To opt in or opt out of System Manager, follow these steps:

     

    We're sorry, but this feature is not available for this device.

     

     

    Back to top

     

     

    Wi-Fi

    Delete Wi-Fi network profile

    To delete a saved Wi-Fi network profile, follow these steps:

     

    • From any Home screen, touch the Menu key.
    • Touch Settings.
    • Touch Wireless & networks.
    • Touch Wi-Fi settings.
    • If necessary, touch Wi-Fi to turn on and view Wi-Fi networks.
    • Scroll to and touch the Wi-Fi network you want to delete.
    • Touch Forget network

     

     

    Scan & connect to Wi-Fi network

    To scan for and connect to available Wi-Fi networks, follow these steps:

     

    1. From any Home screen, touch the Menu key.
    2. Touch Settings.
    3. Touch Wireless & networks.
    4. Touch Wi-Fi settings.
    5. If necessary, touch Wi-Fi to turn on and scan for Wi-Fi networks.
    6. Touch the Menu key.
    7. Touch Scan.
    8. Scroll to and touch the network you want to connect to.
    9. If necessary, enter the password.
    10. Touch Connect.

     

     

    Turn on / off Wi-Fi

    To turn on or turn off Wi-Fi, follow these steps:

     

    1. From any Home screen, touch the Menu key.
    2. Touch Settings.
    3. Touch Wireless & networks.
    4. Touch to select or clear the Wi-Fi check box to enable or disable.

     

     

    W-Fi indicators

    To determine when you have an active Wi-Fi connection, refer to these icons:

     

    Wi-Fi+connected.pngPhone is connected to a Wi-Fi network. The more bars you  see, the stronger your signal.
    Wi-Fi+available+but+not+connected.pngWi-Fi  is on and wireless networks are available but phone is not connected.

     

     

     

    Back to top

    Has this helped? Let us know!/___sbsstatic___/ftp-sync/page_specifics/tmo_survey3.html