SIM card: T-Mobile myTouch Q

Learn how to insert the SIM card or unlock the T-Mobile myTouch Q. Find out more on this page:

 

SIM card

SIM storage

Mobile Device Unlock

 

 

SIM card

Insert / remove SIM card

To insert or remove the SIM card, follow these steps:

 

Insert

  1. Remove the back cover using the notch located on the bottom edge of the phone.
  2. Lift the battery from the compartment using the notch located toward the bottom of the phone.
  3. Remove the battery.
  4. Adjust the SIM card so the gold contact is facing down.
  5. Slide the SIM card into the SIM card slot, as shown.

SIM.png


Remove

  1. Remove the back cover using the notch located on the bottom edge of the phone.
  2. Lift the battery from the compartment using the notch located toward the bottom of the phone.
  3. Remove the battery.
  4. Slide the SIM card out of the SIM card slot.

 

 

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SIM storage

Delete SIM messages

To delete SIM messages, follow these steps:

 

  1. From the Home screen, tap Messages.
  2. Press Menu.
  3. Tap Settings.
  4. Tap Manage SIM card messages.
  5. Press Menu.
  6. Tap Delete messages.

 

 

View free SIM space

To view free space on the SIM card for contacts or messages, follow these steps:

 

We’re sorry, but this feature is not available on this device.

 

 

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Mobile Device Unlock

Mobile Device Unlock

The Mobile Device Unlock code allows the device to use a SIM card from another wireless carrier. This may be necessary when traveling internationally. To enter the Mobile Device Unlock code, follow these steps:

 

Important: Stop if you receive an error message. The device may lock permanently if you enter the incorrect code multiple times.

 

  1. See if your phone is eligible to unlock: Mobile Wireless Device Unlocking.
  2. Contact Customer Care to request the Mobile Device Unlock code for your phone.
  3. Insert your T-Mobile SIM Card & turn the device on.
  4. Dial: 2945#*800#
  5. Under the SIM unlock menu select Network Lock.
  6. Input the unlock code .
  7. Select Unlock.
    • Unlock success message will display.
  8. The handset will reboot.

 

If the process is NOT successful, check that the IMEI you provided to T-Mobile is correct before proceeding.

 

 

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