PIN & password: T-Mobile myTouch Q by Huawei

    Learn how to lock, unlock, and PUK unlock the T-Mobile myTouch Q. Find out more on this page:

     

    Device lock

    PUK code unlock

    SIM PIN

     

     

    Device lock

    Change device lock password / PIN

    To change device lock password or PIN, follow these steps:

     

    1. From any Home screen, tap the Menu key.
    2. Tap Settings.
    3. Tap Location & security.
    4. Tap Set up screen lock.
    5. Tap Password.
    6. Enter new password
    7. Tap OK.
    8. Verify new password.
    9. Tap OK.

     

     

    Turn on / off device lock

    To turn on or turn off the device lock password or PIN, follow these steps:

     

    1. From any Home screen, tap the Menu key.
    2. Tap Settings.
    3. Tap Location & security.
    4. Tap Set up screen lock.
    5. Tap None.

     

     

    Back to top

     

     

    PUK code unlock

    PUK code unlock

    Related errors:

    • 'PIN code blocked. Enter PUK code:'
    • 'Enter PUK code'
    • 'SIM card locked. Emergency calls only. Please contact Customer Care'

     

    If you enter a PIN code incorrectly several times in a row, the device blocks you from attempting again. To enter a PUK code and unblock the PIN, follow these steps:

     

    Important: You must call Customer Care for the PUK code. Entering the wrong code can permanently damage your SIM card.

     

    1. Contact Customer Care to request your PUK code.
    2. On your cell phone, enter the PUK code.
    3. Tap OK.
    4. Enter your new PIN.
    5. If necessary, tap OK.
    6. Re-enter your new PIN.
    7. Tap OK.

     

     

    Back to top

     

     

    SIM PIN

    Change SIM PIN

    To change the SIM PIN code, follow these steps:

     

    1. From any Home screen, tap the Menu key.
    2. Tap Settings.
    3. Tap Location & security.
    4. Tap Set up SIM card lock.
    5. Tap Change SIM PIN.
    6. Enter your current SIM PIN.
      • Note: The default SIM PIN is 1234.
    7. Tap OK.
    8. Enter the new SIM PIN.
    9. Tap OK
    10. Re-enter the new SIM PIN.
    11. Tap OK.

     

     

    Turn on / off SIM PIN

    The SIM PIN code can protect your SIM from being used in other devices. When you turn on the SIM PIN lock, the device prompts you to enter the code after turning it on.

     

    To lock and unlock the SIM card, follow these steps:

     

    1. From any Home screen, tap the Menu key.
    2. Tap Settings.
    3. Tap Location & security.
    4. Tap Set up SIM card lock.
    5. Tap to select (turn on) the Lock SIM card check box.
    6. Enter the SIM PIN.
      • Note: The default SIM PIN is 1234.
    7. Tap OK.
    8. To unlock the SIM card, follow these steps:
    9. From any Home screen, tap the Menu key.
    10. Tap Settings.
    11. Tap Location & security.
    12. Tap Set up SIM card lock.
    13. Tap to clear (turn off) the Lock SIM card check box.
    14. Enter the SIM PIN.
      • Note: The default SIM PIN is 1234.
    15. Tap OK.

     

     

    Back to top