Backup & restore: BlackBerry Q10

Learn how to back up apps, contacts, photos, and data on the BlackBerry Q10. Find out more on this page:

 

Back up data

Restore data

 

 

Back up data

Back up apps

To back up your apps, follow these steps:

 

Note: To back up, you must log into your BlackBerry ID account (or create an account).

 

  1. If necessary, download BlackBerry Link (See 'Drivers for Computers').
  2. Connect your device to the USB cable and connect the other end of the cable to your computer.
  3. On your computer, open BlackBerry Link.
  4. Click your device name blackberry link Blackberry icon.jpg at the bottom of the screen.
    Note: If necessary, follow the tutorial for adding your new device to BlackBerry Link.
  5. Click the Settings settings icon.jpg icon.
  6. Click Back up my device to select the check box.
  7. Next to 'Back up my device,' click the drop-down arrow and select how often you want to back up your apps.
  8. Click Select data to include in your back files to select the check box.
  9. Click Application data to select the check box.
  10. If desired, click the pencil icon next to the File name field and update the file name to a noteworthy title (for example, include 'Apps' in the title) for easy identification.
  11. Click Back Up Now.

 

 

Back up contacts

To back up your contacts, follow these steps:

 

Note: To back up, you must log into your BlackBerry ID account (or create an account).

 

To SIM card

  1. Navigate to Home screen 1 and tap Contacts.
  2. Touch the Status bar and drag it down.
  3. Tap Settings.
  4. Swipe up on the screen and tap Copy contacts from device to SIM card.
  5. Tap OK.

 

To BlackBerry Link

Note: To back up, you must log into your BlackBerry ID account (or create an account).

 

  1. If necessary, download BlackBerry Link (See 'Drivers for Computers').
  2. Connect your device to the USB cable and connect the other end of the cable to your computer.
  3. On your computer, open BlackBerry Link.
  4. Click your device name blackberry link Blackberry icon.jpg at the bottom of the screen.
    Note: If necessary, follow the tutorial for adding your new device to BlackBerry Link.
  5. Click the Settings settings icon.jpg icon.
  6. Click Back up my device to select the check box.
  7. Next to 'Back up my device,' click the drop-down arrow and select how often you want to back up your apps.
  8. Click Select data to include in your back files to select the check box.
  9. Click Settings to select the check box. The Settings category backs up your settings (including contacts).
  10. If desired, click the pencil icon next to the File name field and update to a noteworthy title.
  11. Click Back Up Now.

 

 

Back up media & pictures

To back up your media and pictures, follow these steps:

 

Note: To back up, you must log into your BlackBerry ID account (or create an account).

 

  1. If necessary, download BlackBerry Link (See 'Drivers for Computers').
  2. Connect your device to the USB cable and connect the other end of the cable to your computer.
  3. On your computer, open BlackBerry Link.
  4. Click your device nameblackberry link Blackberry icon.jpg at the bottom of the screen.
    Note: If necessary, follow the tutorial for adding your new device to BlackBerry Link.
  5. Click the Settingssettings icon.jpg icon.
  6. Click Back up my device to select the check box.
    Note: You can also click Synchronization to set up auto sync. However, your computer files will also sync to your device when using this setting.
  7. Next to 'Back up my device,' click the drop-down arrow and select how often you want to back up your media.
  8. Click Select data to include in your back files to select the check box.
  9. Click Media to select the check box.
  10. If desired, click the pencil icon next to the File name field and update the file name. It is recommended you update the file to a noteworthy title (for example, include 'Media and pictures' in the title) to easily identify the file in the future.
  11. Click Back Up Now.

 

 

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Restore data

Restore apps

To restore backed up apps, follow these steps:

 

Note: To restore, you must log into your BlackBerry ID account (or create an account).

 

  1. Connect your device to the USB cable and connect the other end of the cable to your computer.
  2. On your computer, open BlackBerry Link.
  3. Click your device nameblackberry link Blackberry icon.jpg at the bottom of the screen.
  4. Click the Settingssettings icon.jpg icon.
  5. Click Restore device data.
  6. Click the desired back up file from the list.
    Note: If the back up file was a full back up but you do not want to back up all files:
    1. Click the check box next to 'Restore all data' to clear the check box.
    2. Click the check box next to 'Application data' to select the check box. 
  7. Read the message stating that you are about to replace your files with possibly out of date files. Click Yes. After clicking Yes, do not disconnect the USB cable until the transfer is complete.
  8. When the transfer is complete, your device will restart. When your device turns on and reloads, it is safe to disconnect the USB cable.

 

 

Restore contacts

To restore backed up contacts, follow these steps:

 

Note: To restore, you must log into your BlackBerry ID account (or create an account).

 

From SIM card

  1. Navigate to Home screen 1 and tap Contacts.
  2. Touch the Status bar and drag it down.
  3. Tap Settings.
  4. Swipe up on the screen and tap Copy contacts from device to SIM card.
  5. Tap OK.

 

From BlackBerry Link

    1. Save any necessary items before proceeding.
    2. Connected your device to your computer using the USB cable.
    3. On your computer, open BlackBerry Link.
    4. Click your device nameblackberry link Blackberry icon.jpg at the bottom of the screen.
    5. Click the Settingssettings icon.jpg icon.
    6. Click Restore device data.
    7. From the list, click the file containing the backed up contacts
      Note: The Settings category files contain backed up contacts (not Media or Application data files)).
    8. Click Restore and then click Yes. Do not disconnect cable during the backup. You can monitor the backup progress on the your device screen.
    9. When the backup is complete, disconnect the USB cable.

 

 

Restore media & pictures

To restore backed up media and pictures, follow these steps:

 

Note: To restore, you must log into your BlackBerry ID account (or create an account).

 

  1. Connect your device to the USB cable and connect the other end of the cable to your computer.
  2. On your computer, open BlackBerry Link.
  3. Click your device nameblackberry link Blackberry icon.jpg at the bottom of the screen.
  4. Click the Settingssettings icon.jpg icon.
  5. From the list, click the file containing the backed up contacts
    Note: The Media category files contain media and pictures (not Settings or Application data files)).
  6. Read the message stating that you are about to replace your files with possibly out of date files. Click Yes. After clicking Yes, do not disconnect the USB cable until the transfer is complete.
  7. When the transfer is complete, your device will restart. When your device turns on and reloads, it is safe to disconnect the USB cable.

 

 

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