Calls: BlackBerry Q10

Learn how to block calls, forward calls, use the call log, and enable touch tones on the Blackberry Q10. Find out more on this page:

 

Block calls

Call forwarding

Call log

Touch tones (DTMF)

 

 

Block calls

 

Important: These settings are not supported on T-Mobile's network.

 

Block calls from a number

To block incoming calls from a number, follow these steps:

 

Note: To block an incoming call, touch the caller's phone number in the middle of the screen and drag up on top of the red phone icon. Release your finger.

 

  1. From any Home screen, tap the Phone icon.
  2. Touch the Status bar and drag it down and tap Settings.
  3. Swipe up and tap Call blocking. If necessary, wait a few moments for the current Call blocking settings to load.
  4. Tap the Switch for each of the following desired settings to On. The Switch moves right and fills with color.

    • Block all incoming calls
    • Block all incoming calls while roaming

  5. If necessary, enter the call blocking password (default is '1234') and tap OK.

 

 

Unblock a number

To allow incoming calls from a number you previously blocked, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. Touch the Status bar and drag it down and tap Settings.
  3. Swipe up and tap Call blocking. If necessary, wait a few moments for the current Call blocking settings to load.
  4. Tap the Switch for each of the following settings to Off. The Switch moves left and turns grey.

    • Block all incoming calls
    • Block all incoming calls while roaming

  5. If necessary, enter the call blocking password (default is '1234') and tap OK.

 

 

Back to top

 

 

Call forwarding

Cancel call forwarding

To turn off or cancel call forwarding that you have set up, follow these steps:

 

Note: When call forwarding is canceled from the handset, the default voicemail forwarding is activated on the network. To cancel all user-determined call forwarding settings and revert back to normal conditional voicemail forwarding, follow these steps

 

  1. From any Home screen, tap the Phone icon.
  2. Touch the Status bar and drag it down and tap Settings.
  3. Tap Call forwarding. If necessary, wait a few moments for the current call forwarding settings to load.
  4. Tap the Forward All Calls Switch to Off. The Switch moves left and turns dark.

 

 

Forward all calls (unconditional)

Call Forwarding Unconditional (CFU) immediately forwards all calls to another phone number without allowing the device to ring.

 

To forward all calls, follow these steps:

 

Note: Call Forwarding Unconditional (CFU) immediately forwards all calls to another phone number without allowing your phone to ring.

 

  1. From any Home screen, tap the Phone icon.
  2. Touch the Status bar and drag it down and tap Settings.
  3. Tap  Call forwarding. If necessary, wait a few moments for the current call forwarding settings load.
  4. Tap the Forward All Calls Switch to On. The Switch moves right and fills with color.
    Note: +18056377249 appearing in the phone number field is your voicemail number. If this number is selected, incoming phone calls forward to your voicemail.
  5. Below the Switch, Tap the Phone number field below and tap Add number.
  6. Enter the number you want the calls to be forwarded to and tap Save.

 

 

Forward some calls (conditional)

Call Forwarding Conditional (CFC) forwards incoming calls to another phone number if you do not or cannot answer them (no reply, busy, unavailable).

 

To turn on conditional call forwarding which forwards some calls, follow these steps:

 

Note: Call Forwarding Conditional (CFC) forwards incoming calls to another phone number if you do not or cannot answer them (no reply, busy, unavailable).

 

 

  1. From any Home screen, tap the Phone icon.
  2. Touch the Status bar and drag it down and tap Settings.
  3. Tap  Call forwarding. If necessary, wait a few moments for the current call forwarding settings to load.
  4. If necessary, tap the Forward All Calls Switch to Off. The Switch moves left and turns dark.
  5. For each desired setting, tap the Switch to On to enable call forwarding for that setting:

    • Forward if Busy
    • Forward if Not Reachable
    • Forward if No Reply

  6. For each setting, tap the Phone number field below and tap Add number.
    Note
    : +18056377249 appearing in the phone number field is your voicemail number. If this number is selected, incoming phone calls forward to your voicemail.
  7. Enter the phone number where you would like calls to be forwarded to and tap Save.

 

 

Back to top

 

 

Call log

Reset call log

To reset or clear the call log or history, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. Touch the Status bar and drag it down and tap Clear Call Log.
  3. Tap Clear.

 

 

View call log

Call logs may approximate the amount of time you have spent on phone calls, but they do not accurately show how much time T-Mobile bills.

 

To view call logs or history, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. If necessary, tap the Call log tab (phone with arrows).

 

 

Back to top

 

 

Touch tones (DTMF)

Turn on / off touch tones (DTMF)

Dual tone multi-frequency (DTMF) tones are used to communicate with automated systems that require you to type a number such as a code, password, or credit card number. While your phone can use DTMF tones (touch tones), there is no setting to turn them on or off.

 

We’re sorry, but changing DTMF tones is not available on your device.

 

 

Back to top