Calls: T-Mobile Prism

Learn how to block calls, forward calls, use the call log, and enable touch tones on the T-Mobile Prism. Find out more on this page.

 

Block calls

Call forwarding

Call log

Touch tones (DTMF)

 

 

Block calls

Block calls from a number

To block incoming calls from a number, follow these steps:

 

We’re sorry, but this feature is not available on this device.

 

 

Unblock a number

To allow incoming calls from a number you previously blocked, follow these steps:

 

We’re sorry, but this feature is not available on this device.

 

 

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Call forwarding

Cancel call forwarding

To turn off or cancel call forwarding that you have set up, follow these steps:

 

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Call settings.
  4. Tap Call forwarding.
  5. Tap Always forward.
  6. Tap Disable.

 

 

Forward all calls (unconditional)

Call Forwarding Unconditional (CFU) immediately forwards all calls to another phone number without allowing the device to ring.

 

To forward all calls, follow these steps:

 

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Call settings.
  4. Tap Call forwarding.
  5. Tap Always forward.
  6. Enter the phone number to forward your calls to.
    Note: The number for voicemail forwarding is +18056377249.
  7. Tap Enable.

 

 

Forward some calls (conditional)

Call Forwarding Conditional (CFC) forwards incoming calls to another phone number if you do not or cannot answer them (no reply, busy, unavailable).

 

To turn on conditional call forwarding which forwards some calls, follow these steps:

 

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Call settings.
  4. Tap Call forwarding.
  5. Tap one of the following options:
    • Forward when busy
    • Forward when unanswered
    • Forward when unreachable
  6. Enter the phone number to forward your calls to.
  7. Tap Update.

 

 

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Call log

Reset call log

To reset or clear the call log or history, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. Tap Call log.
  3. Tap the Menu key.
  4. Tap Clear call log.
  5. Tap OK.

 

 

View call log

Call logs may approximate the amount of time you have spent on phone calls, but they do not accurately show how much time T-Mobile bills.

 

To view call logs or history, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. Tap Call log.

 

 

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Touch tones (DTMF)

Turn on / off touch tones (DTMF)

To turn on or turn off touch tones when dialing, follow these steps:

 

We’re sorry, but changing DTMF tones is not available on your device.

 

 

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