Reset: HTC Sensation 4G

Learn how to wipe or master reset the HTC Sensation 4G through the menu or hardware keys. Find out more on this page.

 

Cache partition

Master reset

Safe mode

 

 

Cache partition

Wipe cache partition

If the phone is not working correctly, you may need to master reset it and also clear the cache partition. These two resets clear different parts of the phone storage. Unlike a master reset, wiping the cache partition does not delete your personal data.

 

To wipe the cache partition, follow these steps:

 

  1. Save any open files.
  2. If the phone is plugged into the  charger or USB cable, unplug it.
  3. Remove the battery and re-insert it.
    Note:  If the battery is not removable, turn off Fast boot and then turn off the device. You can turn it off in Settings, Power, clear the Fast boot check box.
  4. With the device turned off, press and hold the Volume Down key.
  5. Press and release the Power key to turn the phone on. Continue holding the Volume Down key.
  6. Release the Volume Down key when the three Android images appear on the bottom of the screen. The following options display:
    • FASTBOOT
    • RECOVERY
    • FACTORY RESET
    • SIMLOCK
    • IMAGE CRC
    • Note: If the you are stuck on a screen that says 'HBOOT' and 'FASTBOOT' without any other options to choose from, it means you have pressed the Back button. To get to the regular options, press either the Power key on HBOOT or the Back button.
      mytouch4g_clearcache1.jpg
  7. Press the Volume Down key once to select RECOVERY.
  8. Press the Power key.
  9. Wait as the device displays the boot up screen, then shows a picture of a phone with a red triangle.
    myTouch_cache2.png
  10. On the red triangle screen, hold the Up Volume key and press the Power key at the same time. A blue menu displays:
    • Reboot system now
    • Apply sdcard:update.zip
    • Wipe data/factory reset
    • Wipe cache partition
      mytouch4g_clearcache3.jpg
  11. Press the Down Volume key three times to scroll to Wipe cache partition.
  12. Press the Power key to initiate the wipe.
  13. Wait until the phone displays 'Cache wipe complete.'
  14. Press the Power key to select Reboot system now.
    Note: If the phone hangs on a black screen for several minutes or more while turned on, remove the battery, re-insert it, and turn on the phone.

 

Note: If this troubleshooting does not resolve your issue, the next step is to attempt a master reset or master reset using hardware keys.

 

 

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Master reset

Master reset from settings menu

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloaded content, ringtones, images, apps, and contacts. It does not delete data stored on the SIM card or SD card.

 

To perform a master reset, follow these steps:

 

  1. Back up all data on the internal memory. See: Backup & restore.
  2. From any Home screen, tap the Menu menu.PNG key.
  3. Tap Settings (Configuracion).
  4. Tap Privacy (Privacidad).
  5. Tap Automatic restore (Restaurar automaticamente) to clear (turn off) the check box.
  6. Tap Back up my settings (Hacer una copia de seguridad) to clear (turn off) the check box.
  7. Tap OK.
  8. Tap the Back  key.
  9. Tap Storage (SD storage almacenamiento del tel).
  10. Tap Factory data reset (Restablecim. de los datos de fabrica).
  11. Read the message about erasing data.
  12. Scroll down and verify the Erase SD card check box is not selected.
  13. Tap Reset phone (Restablecer telefono).
    • Note: If screen lock is enabled, enter screen unlock information to proceed.
  14. Tap Erase everything (Borrar todo).

 

 

Master reset with hardware keys

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloaded content, ringtones, images, apps, and contacts. It does not delete data stored on the SIM card or SD card.

 

If the device menus are frozen or unresponsive, you can master reset using hardware keys. To perform a master reset, follow these steps:

 

  1. Back up all data on the internal memory. See: Backup & restore.
  2. If the phone is plugged into the charger or USB cable, unplug it.
  3. Remove the battery.   
    • Important: Removing the battery is required. Turning off the phone with the Power key does not always work, because of the Fast Boot feature.
  4. Re-insert the battery.
  5. Press and hold the Volume Down key and then briefly press the Power key.
  6. Release the Volume Down key when the three Android images appear on the bottom of the screen. The following options display:         
    • FASTBOOT     
    • RECOVERY     
    • FACTORY RESET     
    • SIMLOCK     
    • IMAGE CRC     
    • Note: If you are stuck on a screen that says 'HBOOT' and 'FASTBOOT' without any other options to choose from, it means you have pressed the Back button. To get to the regular options, press either the Power key on HBOOT or the Back button.
       

  7. Press the Volume Down key twice to select FACTORY RESET.
  8. Press the Power key to initiate the master reset.
  9. Wait as the device displays the boot up screen, then shows a picture of arrows above a device with a progress bar. It then restarts.
    • Note: To skip the introduction video so you can continue troubleshooting or using the phone, press the Back button.

 

Note: If the factory reset screen shows a lock icon, press the power key to make it disappear.

 

 

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Safe mode

Turn on and use safe mode

Safe mode allows you to turn on the device with third-party apps disabled. Then you can easily remove all apps that may be causing a conflict or software problem.

 

To turn on safe mode and use it to fix app problems, follow these steps:

 

  1. Remove the battery from the phone.
  2. Re-insert the battery.
  3. Press and hold the Menu key.
  4. While holding the Menu key, turn on the device.
  5. When you see the lock screen, you can release the Menu key.
    'Safe mode' displays in the lower-left corner.

    30911-safe22.png
  6. Uninstall any third-party apps that gave you problems.

 

 

Turn off safe mode

To turn off safe mode, follow these steps:

 

  1. Press and hold the Power key.
  2. Touch Power off.
  3. Remove the battery.
  4. Re-insert the battery.
  5. Press the Power key to turn on the device, but do not touch any keys during the restart.
    Note: If this does not work, see: Cannot turn off Safe mode: Android

 

 

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