PIN & password: T-Mobile Prism II

Learn how to lock, unlock, and PUK unlock the T-Mobile Prism II. Find out more on this page:

 

Device lock

PUK code unlock

SIM PIN

 

 

Device lock

Change device lock password/PIN

To change the device lock password or PIN, follow these steps:

 

  1. From the Home screen, tap the Menu key.
  2. Tap System settings.
  3. If necessary, tap the All tab.
  4. Scroll to 'PERSONAL,' and then tap Security.
  5. Tap Screen lock.
  6. Select the security setting that is currently in use.
  7. Follow the on-screen prompts to edit up your PIN, password, or pattern.

 

 

Turn on/off device lock

To turn on or turn off the device lock password or PIN, follow these steps:

 

Turn on Pattern lock

  1. From any Home screen, tap the Menu key.
  2. Tap System settings.
  3. If necessary, tap the General tab.
  4. Scroll down to and select Screen lock.
  5. Tap Screen lock.
  6. Tap Pattern.
  7. Review the 'Choose your pattern' screen, and then tap Next.
  8. Draw an unlock pattern, and then tap Continue.
  9. Draw the pattern again, and then tap Confirm.
  10. Press the Power key to activate the device lock.

 

 

Turn on PIN lock

  1. From any Home screen, tap the Menu key.
  2. Tap System settings.
  3. If necessary, tap the General tab.
  4. Scroll down to and select Screen lock.
  5. Tap Screen lock.
  6. Tap PIN.
  7. Enter a PIN, and then tap Continue.
  8. Enter the PIN again, and then tap OK.
  9. Press the Power key to activate the device lock.

 

 

Turn on Password lock

  1. From any Home screen, tap the Menu key.
  2. Tap System settings.
  3. If necessary, tap the General tab.
  4. Scroll down to and select Screen lock.
  5. Tap Screen lock.
  6. Tap Password.
  7. Enter a password, and then tap Continue.
  8. Enter the password again, and then tap OK.
  9. Press the Power key to activate the device lock.

 

 

Turn off device lock

  1. From any Home screen, tap the Menu key.
  2. Tap System settings.
  3. If necessary, tap the General tab.
  4. Scroll down to and select Screen lock.
  5. Tap Screen lock.
  6. Tap Not locked.

 

 

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PUK code unlock

PUK code unlock

Related errors:

  • 'PIN code blocked. Enter PUK code:'
  • 'Enter PUK code'
  • 'SIM card locked. Emergency calls only. Please contact Customer Care'

 

If you enter a PIN code incorrectly several times in a row, the device blocks you from attempting again. To enter a PUK code and unblock the PIN, follow these steps:

 

Important: You must call Customer Care for the PUK code. Entering the wrong code can permanently damage your SIM card.

 

  1. Contact Customer Care to request your PUK code.
  2. When the device displays 'SIM card is PUK-Locked. Please contact Customer Care’, tap Emergency Call.
  3. Enter the following: **05*PUK*NEWPIN*NEWPIN#.
  4. Tap OK.

 

 

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SIM PIN

Change SIM PIN

To change the SIM PIN code, follow these steps:

 

  1. From any Home screen, tap the Menu key.
  2. Tap System settings.
  3. If necessary, tap the All tab.
  4. Scroll to 'PERSONAL,' and then tap Security.
  5. Tap Set up SIM/RUIM card lock.
  6. If necessary, select the Lock SIM card check box.
  7. Enter your current SIM PIN, and then tap OK.
  8. Tap Change SIM PIN.
  9. Enter the old SIM PIN, and then tap OK.
  10. Enter the new SIM PIN, and then tap OK.
  11. Enter the new SIM PIN again, and then tap OK.

 

 

Turn on/off SIM PIN

The SIM PIN code can protect your SIM from being used in other devices. When you turn on the SIM PIN lock, the device prompts you to enter the code after turning it on.

 

To lock and unlock the SIM card, follow these steps:

 

  1. From any Home screen, tap the Menu key.
  2. Tap System settings.
  3. If necessary, tap the All tab.
  4. Scroll to 'PERSONAL,' and then tap Security.
  5. Tap Set up SIM/RUIM card lock.
  6. Select or clear the Lock SIM card check box.
  7. Enter your SIM PIN to confirm, and then tap OK.

 

 

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