Learn how to reset your Pay in Advance (prepaid) personal identification number (PIN). You'll need your PIN when you call Customer Service or when you visit a T-Mobile retail store.
To reset your PIN, follow these steps:
- Call 611 from your phone.
- When prompted, say "Reset pin."
- Follow the automated system steps to reset your PIN.
What to do if you do not have your phone
If you don't have your phone, you can reset your PIN by visiting a local T-Mobile retail store. Make sure you bring your photo ID with you. Your photo ID must match the account name to reset the PIN.