SIM Card exhaustion troubleshooting

Learn how to troubleshoot problems with SIM card exhaustion. T-Mobile customers with older SIM cards (from 2010 and earlier) may have registration problems due to SIM card exhaustion. Older SIM cards have a limit on the amount of times a SIM card can register on the network. Once the limited has been reached, the SIM card can no longer register on our network.

 

You may notice the following symptoms:

  • Device cannot register to T-Mobile network at anytime and at any location.
  • When performing a network selection, the device finds the T-Mobile network, but cannot connect.
    Important: If the device does not find any networks, it is not SIM card exhaustion.
  • Device will display the following errors when trying to connect to the network:
    • 'Network Not Allowed'
    • 'Network Not Found'
    • 'Your SIM Card does not allow connection'

 

 

Troubleshooting steps

To troubleshoot problems with SIM card exhaustion, use the signal troubleshooting pages in T-Mobile Support.

 

Start by selecting your device type:

Android

Apple

Basic Phone

BlackBerry

Windows Phone

 

If the above steps did not resolve the problem, contact T-Mobile Customer Service.