Learn how to troubleshoot problems with SIM card exhaustion. T-Mobile customers with older SIM cards (from 2010 and earlier) may have registration problems due to SIM card exhaustion. Older SIM cards have a limit on the amount of times a SIM card can register on the network. Once the limited has been reached, the SIM card can no longer register on our network.
You may notice the following symptoms:
To troubleshoot problems with SIM card exhaustion, use the signal troubleshooting page in T-Mobile Support.
If the above steps did not resolve the problem, contact T-Mobile Customer Service.
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