Guides to help you use everyday functions on your phone
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Step by step help for any problems you might run into
Talk about your phone with fellow T-Mobile users
Learn how to troubleshoot problems with your Android phone.
Get started by browsing the categories below. If you're not able to find a solution on this page, feel free to ask the community!
If your Android phone is having problems with downloads or apps and the Play Store, start here:
Cannot access Play Store
Error: 'Download was unsuccessful'
Error: 'Market requires Background Data'
Error: 'Visual Voicemail is full'
Play Store asks for YouTube password
Play Store downloads stuck
Play Store information
If your Android phone is having problems with phone calls, start here:
Unrecognized touch tones / DTMF
If your Android phone is having problems with software or settings, start here:
Cannot turn off safe mode
Device randomly turns off
Device is slow / freezes / restarts / or displays memory errors
Force close error or process stops unexpectedly
Freeze or crash during startup
Memory and storage management
Triangle & exclamation mark on black screen
If your Android phone is having problems with the hardware or screen, start here:
Battery is hot or gives off excessive heat
Camera & video troubleshooting
Cannot turn on or charge device
Computer will not recognize device via USB
Inaccurate battery charge display
Keys do not respond
Manage battery life
Memory card problems
Touch screen problems
If your Android phone is having problems with media or the internet, start here:
APN settings for data and picture messaging (MMS)
Cannot browse to specific web sites
Disable data roaming
Error: 'Can’t establish a reliable data connection to the server...'
Google account sign in or password problems
Images do not display in web browser or internet
Internet & data troubleshooting
Internet browser upsell message when not tethering
Safe search troubleshooting
Slow data speeds
T-Mobile Contacts (Mobile life) sync problem
If your Android phone is having problems with messaging or email, start here:
Duplicate text or picture messages
Gmail cannot set up / sync / send / receive
Instant messaging (IM) problems
Picture messaging (MMS) problems
Text messaging (SMS) problems
Text message contact name missing
Text message memory full message
Receiving spam messages
Can't find something? See How tos for your phone.
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