Smartphone Mobile HotSpot troubleshooting: Optimus L9

    Understanding the Issue

    Symptoms

     

    • Error: 'Your  plan does not currently support this feature'
    • Unable to use the Optimus L9 as a Mobile Hotspot or USB Tethering device

    Phone Upsell Error Message

    p769 tethering error 2.JPG

     

    What happens and why

     

    The above error message will display after attempting to turn on the Mobile Hotspot or USB Tethering feature on the Optimus L9. The billing account may have the correct feature on it, but the upsell message will continue to display on the phone regardless.

     

    If Upgrade is selected, the browser will open and you will be directed to a page to add the Smartphone Mobile Hotspot feature on your account. The browser error message will direct you to contact customer care or log into your account on myt-mobile.com to add the feature, though it is already on the account.

    'Upgrade' Browser Upsell Message

    p769 tethering error.JPG

     

    If Later is selected, the Phone Upsell Error will still continue to display when you attempt to turn on the Mobile Hotspot or USB Tethering features and you will not be able to use either of these features.

    'Later' Error Message

    p769 tethering error 3.JPG

     

     

    Software version affectedP76910e
    Software version resolvedP76910g
    Software update resourcesDOC-5752
    Issue typeIssue

     

     

    Help & How to

    Resolution steps

     

    Update the device software to the latest software version.