Blocked phone FAQs

Find answers to commonly asked questions about blocking and unblocking a stolen phone.





My device is incorrectly listed as lost or stolen. How can I change this?

If your device was obtained through a T-Mobile channel, contact Customer Care for an unblock request. Expected processing time for unblock is 24 hours.





I previously reported my device stolen, how do I restore it?

Your device can be unblocked by contacting Customer Care. Expected processing time for unblock is 24 hours.





How do I change my SIM card to a new one?

Your SIM card number can be updated through or by contacting Customer Care.





Where can I find out more about reporting my device?

If you recently lost your device or it was stolen, you can suspend your account and block the device from being used on any network by contacting Customer Care, or accessing to suspend / block the device.