Backup by LG app

Learn about the Backup by LG app. Get tips, how tos, and troubleshooting all on this page.

 

 

Backup by LG details

App features

  • Backup data manually or set a schedule to make sure you never loose important data.
  • Individualize the data you wish to backup by selecting the content that matters most to you!
  • Restore data from different back up dates.
  • Store backup files to your SD card or phone memory to never have to worry about log on information or missing data.
  • Backup by LG is currently preloaded on select LG phones.

 

backup by lg icon.JPG

 

 

How tos

Create a backup file

To create a backup file, follow these steps:

 

  1. From the Home screen, tap the Apps tray.
  2. Tap Backup by LG.
  3. Tap Backup.
  4. Tap the preferred backup location, SD Card or Internal Storage.
  5. Tap Add new.
  6. Enter a name for your backup file.
  7. Place a check by the files you wish to backup.
    • Application (Downloaded)
    • Application (Pre-Installed)
    • Bookmarks
    • Calendar
    • Call logs
    • Contacts
    • Home screen
    • Messages
    • System settings
  8. Tap Continue.
  9. Once the backup is complete, a Backup Complete message will appear.
  10. Tap Continue.

 

 

Restore a backup file

To do restore a backup file, follow these steps:

 

  1. From the Home screen, tap the Apps tray.
  2. Tap Backup by LG.
  3. Tap Restore.
  4. Tap the location the file you wish to restore from is stored, SD Card or Internal Storage.
  5. Tap the name of the file you are restoring.
  6. Place a check by the files you wish to restore.
    • Application (Downloaded)
    • Application (Pre-Installed)
    • Bookmarks
    • Calendar
    • Call logs
    • Contacts
    • Home screen
    • Messages
    • System settings
  7. A message will appear about the Cross version restore, tap Ok.
  8. Once the restore is complete, a Files restored, restart the phone message will appear.
  9. Tap Yes to complete the restart.

 

 

Schedule a backup

To schedule a backup, follow these steps:

 

  1. From the Home screen, tap the Apps tray.
  2. Tap Backup by LG.
  3. Tap Schedule.
  4. Tap the preferred backup location, SD Card or Internal Storage.
  5. Select the backup frequency by checking one of the following:
    • Never (default)
    • Daily
    • Weekly
    • Every two weeks
    • Monthly
  6. Enter in the Backup start time.
  7. Place a check by the files you wish to backup.
    • Application (Downloaded)
    • Application (Pre-Installed)
    • Bookmarks
    • Calendar
    • Call logs
    • Contacts
    • Home screen
    • Messages
    • System settings
  8. Tap Continue.
  9. You will be returned to the home screen. It will display when the next scheduled backup will begin.

 

 

 

Troubleshooting

To troubleshoot problems with the Backup by LG app, follow these steps:

 

Basic Troubleshooting

Important: Complete these steps before proceeding to specific issues.

  1. Recreate the issue
    1. Access Backup by LG on the phone.
    2. Attempt to perform the function that is not working and provide any error messages.
    3. Verify the steps taken with Common Procedures listed above.
    4. Attempt to perform another function within Backup by LG and provide the results.
  2. Close all apps & restart the phone
    1. Restart your phone or close all apps
    2. Restart the phone.
    3. Launch the Backup by LG Application.
    4. Attempt to complete the action again.

 

 

Advanced Troubleshooting

  • If the issue is not resolved, escalations need to be referred directly to LG.