Battery life quickly drains: Samsung Galaxy S III

    Understanding the Issue

    Symptoms

     

    • Battery drain
    • Battery life is very low

     

    What happens and why

     

    The battery life of the phone is significantly lower then expected. This can occur because of a conflict with the sync settings of an Exchange email account setup on the phone and the Exchange server settings.

     

    If the sync schedule during the Exchange account setup on the phone conflicts or differs  from the Exchange server settings, the Email app on the phone will override any existing schedules and will attempt to sync constantly. This drains the battery.

     

     

    Software version affected

    T999UVLG1

    T999UVLEM

    T999UVLH2

    T999UVLJ4

    Software version resolvedT999UVDLJA
    Software update resourcesSoftware Update
    Issue typeIssue

     

     

    Help & How to

    What to expect

     

    • The average battery performance is talk time: up to 8 hours, standby time: 15 days.
    • If the battery performance is low and an Exchange email account is not setup on the phone, follow Save and manage battery life: Android

     

    Resolution steps

     

    To fix poor battery performance due to the Exchange email sync, follow these steps:

     

    1. Delete the email account from the phone and add the account again.
    2. If the issue still persists after deleting/adding the account, upgrade to T999UVDLJA

     

    DOC-51353