Understanding the Issue
- Battery drain
- Battery life is very low
What happens and why
The battery life of the phone is significantly lower then expected. This can occur because of a conflict with the sync settings of an Exchange email account setup on the phone and the Exchange server settings.
If the sync schedule during the Exchange account setup on the phone conflicts or differs from the Exchange server settings, the Email app on the phone will override any existing schedules and will attempt to sync constantly. This drains the battery.
|Software version affected|
|Software version resolved||T999UVDLJA|
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Help & How to
What to expect
- The average battery performance is talk time: up to 8 hours, standby time: 15 days.
- If the battery performance is low and an Exchange email account is not setup on the phone, follow Save and manage battery life: Android
To fix poor battery performance due to the Exchange email sync, follow these steps: