Text messages show number / letter / symbols instead of text: Samsung Android

Understanding the Issue

Symptoms

 

  • SMS messages are delivered, but unreadable
  • Number, letter, and symbol combinations replace text in SMS messages
  • Text messages are cut off or incomplete

 

What happens and why

 

Text messaging input mode determines if an SMS will be sent using  GSM Alphabet, Unicode SMS, or Automatically (based on network preferences). GSM Alphabet or Automatically is the default setting on most phones. The option to use Unicode is available, depending on the phone settings, but usually not used because messages can show as number, letter and symbol combinations instead of the original format.

 

This is because Unicode is used to send SMS messages that contain characters that are  not included in the standard GSM Alphabet. Unicode SMS is used for Arabic, Chinese, Hebrew, Cyril and other non-latin  languages, (and for Latin languages that have characters, that are not included  in the GSM alphabet).

 

 

Help & How to

What to expect

 

Switching from Unicode SMS back to GSM Alphabet/Automatic will resolve any issues with SMS messages showing number, letter and symbol combinations instead of the original text.

 

Resolution steps

 

To fix number, letter and symbol combinations instead of the original text in SMS messages, follow these steps:

Note: These steps are general, to make a change to the input method on your specific phone, see your phones how to's.

 

  1. From the Home screen, tap Applications.
  2. Tap Messaging.
  3. Tap Menu.
  4. Tap Settings.
  5. Tap Input Mode.
  6. Check GSM Alphabet.
  7. Tap Automatic to select it.

 

If the issue persists after checking the Input Mode and the original message isn't  Arabic, Chinese, Hebrew, Cyril and other non-latin  language, contact customer care for further assistance. .

 

DOC-40994