Understanding the Issue
- SMS messages are delivered, but unreadable
- Number, letter, and symbol combinations replace text in SMS messages
- Text messages are cut off or incomplete
What happens and why
Text messaging input mode determines if an SMS will be sent using GSM Alphabet, Unicode SMS, or Automatically (based on network preferences). GSM Alphabet or Automatically is the default setting on most phones. The option to use Unicode is available, depending on the phone settings, but usually not used because messages can show as number, letter and symbol combinations instead of the original format.
This is because Unicode is used to send SMS messages that contain characters that are not included in the standard GSM Alphabet. Unicode SMS is used for Arabic, Chinese, Hebrew, Cyril and other non-latin languages, (and for Latin languages that have characters, that are not included in the GSM alphabet).
Help & How to
What to expect
Switching from Unicode SMS back to GSM Alphabet/Automatic will resolve any issues with SMS messages showing number, letter and symbol combinations instead of the original text.
To fix number, letter and symbol combinations instead of the original text in SMS messages, follow these steps:
Note: These steps are general. If supported by your specific phone model, see the User manual or Menu tree for steps to change the SMS Input mode.
- Access the device Messaging application.
- Tap Menu or Options.
- Tap Settings.
Note: You may need to tap on the SMS/MMS tab once in Settings.
- Tap Input Mode.
- Tap Automatic to select it.
If the issue persists after checking the Input Mode and adjusting it to either Automatic or GSM Alphabet and the original message isn't Arabic, Chinese, Hebrew, Cyril and other non-latin language, contact customer care for further assistance. .