Samsung Hub app

Learn about the Samsung Hub app. Get tips, how tos, and troubleshooting all on this page.

 

Update May 13, 2014: The Samsung Books app in Samsung Hub has been replaced with Amazon Kindle for Samsung. Read below for further details.

 

 

Samsung Hub details

App features

  • The Samsung Hub app is a Samsung digital entertainment store featuring ebooks, educational content, games, music and videos optimized for high-quality display on Samsung Smartphones.
  • Elegant Browsing: Breeze through easy-to-read descriptions.
  • Single Search: Find entertainment in different categories with just one search.
  • Purchase and Play: Samsung Hub integrates storefront and media player so you never have to leave the app to view the content you purchase.

 

 

App requirements

  • Samsung Hub is available to download from the Play Store for any Samsung phone running Android 2.1 or higher.
  • You  must have a data plan.
  • You must have a Samsung Account to be able to purchase content.
samsung hub icon.jpg

 

 

Samsung Books update

On May 13, the Samsung Books feature in the Samsung Hub app will be replaced with the Amazon Kindle for Samsung app. This change over will be complete by July 1, 2014.

 

This change affects the following devices:

  • Galaxy S 3 (T999/T999L)
  • Galaxy S 4 (M919)
  • Galaxy S Relay 4G
  • Galaxy Note 2 (T889)
  • Galaxy Note 3 (N900T)

 

Kindle for Samsung is an E-Book service specific for Samsung device users. Unlike Amazon Kindle, Kindle for Samsung has offers monthly Samsung Book Deals, which are special benefits for Samsung users only.

Kindle for Samsung offers:

  • Access to Samsung Book Deals, which includes a free book each month
  • Access to over two million books, including the most bestsellers and 500,000 Kindle exclusives
  • The ultimate e-reading experience optimized for your Samsung device

 

 

How tos

Find forgotten login information

To find forgotten login information, follow these steps:

 

Contact Samsung for additional support.

 

 

Sign in using a different account

To sign in using a different account, follow these steps:

 

  1. Open the Samsung Hub app.
  2. Press Menu
  3. Select Settings
  4. Select Applications
  5. Select Manage Applications
  6. Select Samsung Hub
  7. Select Clear Data
  8. Select Settings
  9. Select Accounts & Sync
  10. Select Samsung account
  11. Select Remove Account

 

 

 

Troubleshooting

To troubleshoot problems with the Samsung Hub app, follow these steps:

 

Basic Troubleshooting

Important: Complete these steps before proceeding to specific issues.

  1. Recreate the issue.
    1. Access the Samsung Hub on the phone.
    2. Attempt to perform the function that is not working and provide any error messages.
    3. Verify the steps taken with How To's listed above.
    4. Attempt to perform another function within Samsung Hub and provide the results.
  2. Test general web access.
    1. Access MobileLife Web.
    2. Access an external web site like www.google.com or www.cnn.com.
  3. Close all apps & restart the phone.
    1. Clear Data/Cache for Samsung Hub
      1. Tap the Menu button.
      2. Tap Settings.
      3. Tap Applications.
      4. Tap Samsung Hub.
      5. Tap Clear Data.
      6. Tap Clear Cache.
    2. Restart your phone or close all apps
    3. Remove the battery from the phone.
    4. Replace the battery and restart the phone.
    5. Launch Samsung Hub (you will need to login)
    6. Attempt to complete the action again

Advanced Troubleshooting

  • If the issue is not resolved, escalations need to be referred directly to Samsung.