Samsung Media Hub app

Learn about the Samsung Media Hub app. Get tips, how tos, and troubleshooting all on this page.

 

 

Samsung Media Hub details

App features

  • Samsung Media Hub provides access to premium TV and movie content available to purchase or rent. Availability of content ranges from next day TV (episode is available for purchase on Media Hub the day after it airs on TV), new release movies and library.
  • Daily updates to Media Hub Movie & TV catalogue with new releases from major movie studios and TV networks
  • Purchase once and watch movies & TV shows on up to 5 Media Hub-compatible phones including smartphones, tablets, & TVs
  • Save money on your favorite TV shows with discounts on full season passes
  • Free sneak peeks at upcoming seasons for a variety of hit TV series
  • All content fully-optimized for high-quality playback on Samsung Galaxy phones
  • My Media manager lets you keep track of all of your movies and TV shows in one screen
  • Most movies available for purchase or 24-48 hr. rental
  • Start watching content as it downloads to your phone

 

 

App requirements

  • Media Hub is available to download from the Play Store for any Samsung phone running Android 2.1 or higher.
  • You  must have a data plan.
  • You must have a Samsung Account to be able to purchase content.
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How tos

Find forgotten login information

To find forgotten login information, follow these steps:

 

Contact Samsung for additional support.

 

 

Sign in using a different account

To sign in using a different account, follow these steps:

 

  1. Press Menu
  2. Select Settings
  3. Select Applications
  4. Select Manage Applications
  5. Select Media Hub
  6. Select Clear Data
  7. Select Settings
  8. Select Accounts & Sync
  9. Select Samsung Media Hub account
  10. Select Remove Account

 

 

 

Troubleshooting

To troubleshoot problems with the Samsung Media Hub app, follow these steps:

 

Basic Troubleshooting

Important: Complete these steps before proceeding to specific issues.

  1. Recreate the issue.
    1. Access Media Hub on the phone.
    2. Attempt to perform the function that is not working and provide any error messages.
    3. Verify the steps taken with How To's listed above.
    4. Attempt to perform another function within Media Hub and provide the results.
  2. Test general web access.
    1. Access MobileLife Web.
    2. Access an external web site like www.google.com or www.cnn.com.
  3. Close all apps & restart the phone.
    1. Clear Data/Cache for Media Hub
      1. Tap the Menu button.
      2. Tap Settings.
      3. Tap Applications.
      4. Tap Media Hub.
      5. Tap Clear Data.
      6. Tap Clear Cache.
    2. Restart your phone or close all apps
    3. Remove the battery from the phone.
    4. Replace the battery and restart the phone.
    5. Launch Media Hub (you will need to login)
    6. Attempt to complete the action again

Advanced Troubleshooting

  • If the issue is not resolved, escalations need to be referred directly to Samsung.

 

 

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