Getting started guide: Apple iPhone


As over one million customers have already learned, it’s quick and easy to setup your iPhone® to work on T-Mobile’s network.


Use this document to get started using an iPhone®.



Help & How To

To get started using an iPhone®, follow these steps:

  1. Obtain an iPhone®
    • T-Mobile recommends you buy an unlocked and contract-free iPhone® directly from Apple®, either from their online store or at a retail location. You can also find an unlocked iPhone® on Amazon and other popular online retailers.
      • Note: We do not recommend getting an unofficially unlocked iPhone® (jailbroken), as some services and features may not work on the T-Mobile network. Additionally, software updates, when available, may re-lock the device.
  2. Select the right SIM card
    • Depending on which model iPhone® you have, you may need a new SIM card.
    • Use the online SIM checker to determine which SIM card you need.
  3. Complete the First Use Configuration / Device Activation.
  4. Setup internet and picture message settings
  5. Personalize your device
    • Now that your Internet and phone services are working, it’s time to customize your device.

    • Review the Help & How To's for information on:
      • Transferring contacts from Gmail

      • Setting up and using FaceTime

      • Setting up and using iCloud

      • Using Siri (iPhone 4S & 5)