Setup guide: Apple

Learn how to get started using a BYOD iPhone or iPad.





Getting started

If you have purchased an iPhone or iPad directly from Apple or T-Mobile and already have service, your device is already set up properly. The steps below are only for iPhones and iPads not purchased from T-Mobile.


To get started using a BYOD iPhone or iPad, follow these steps:


  1. Choose the right Apple device for you
    • T-Mobile recommends you buy an iPhone® directly from T-Mobile or  Apple®, either from their online store or at a retail location. You can also find an T-Mobile Contract Free iPhone® on Amazon and other popular online retailers.
      • Note: We do not recommend getting an unofficially unlocked iPhone® (jailbroken), as some services and features may not work on the T-Mobile network. Additionally, software updates, when available, may re-lock the device.
  1. Select the right SIM card
    • Depending on which model iPhone® you have, you may need a new SIM card.
    • Use the online SIM checker to determine which SIM card you need.
  2. Activate your line
    • If you are not currently a T-Mobile customer, and need help activating a line of service for your iPhone or iPad, choose a plan that is right for you, or Contact Us.
      • For Simple Choice (post paid) activations: 1-877-746-0909
      • For Pay in Advance (prepaid) activations: 1-877-778-2107
  3. Complete the First Use Configuration & activation.
  4. Setup internet and picture message settings
  5. Personalize your device
    • Now that your Internet and phone services are working, it’s time to customize your device.

    • Review the Help & How To's for information on:
      • Transferring contacts from Gmail

      • Setting up and using FaceTime

      • Setting up and using iCloud

      • Using Siri (iPhone 4S & 5)




Related pages


Bring Your Own Device (BYOD)