Understanding the Issue
The phone synchronizes your contacts from multiple sources, such as Google Gmail, Microsoft Exchange, Facebook, and Mobile Backup. They may all show up in the contact list in the phone book.
It may appear you have duplicate contacts when the same contacts are stored multiple places.
Help & How to
On recent Android devices you can link contacts or select which contact types appear. To do this, follow these steps:
Note: Steps for some of these solutions vary on different phones.
- From the Contacts app, open the contact that has duplicate entries.
- In the upper right corner, look for an option to link the contact. The icon looks like a broken chain.
- Touch the broken chain icon to link the contact.
Remove contact types that display
- From the Contacts app, press the Menu key.
- Look for an option to manage which contact types display. In the settings, you will see options such as:
- Google (1)
- Phone (2)
- Facebook (1)
- T-Mobile (2)
Note: The number of contacts for each category will be displayed in parentheses next to the title, such as Google (235).
- Clear the check box for contact types you do not want to appear.
- Touch OK.
Remove duplicate contacts after Gmail sync
After synchronizing with Gmail, there are times when contacts may be duplicated. To remove duplicate contacts after Gmail synchronization, follow these steps:
- From a computer, log in to your Gmail account.
- Export Gmail contacts as a .CSV file.
- Select All contacts in the Gmail account.
- Note: Gmail has a limit of deleting ONLY 500 contacts at a time.
- In the top-right corner of the page, select Delete Contacts.
- From the device, perform a hard reset.
- This ensures that all contacts are deleted from the device and Gmail.
- From the computer, open the .CSV file in a spreadsheet editing program (such as Microsoft® Excel).
- Delete all duplicate contacts.
- Import the contacts from the Gmail account.
- Log in to the device.
- Sync the contacts with Gmail.