Wi-Fi dropping connection or not connecting: HTC One S

    Understanding the Issue

    Symptoms

     

    • After connecting to Wi-Fi, connection drops shortly after.
    • Cannot connect to Wi-Fi network that used to work before update.
    • Device shows connected but will not pull data.

     

     

    Help & How to

    What to expect

     

    Software version

    Update to the latest software version. It resolves any device software problems.

     

    Optimizing Wi-Fi performance and reception

    To optimize Wi-Fi performance on the device, follow these steps:

    1. From the Settings menu, touch Wi-Fi.
    2. Touch Menu.
    3. Touch Advanced.
    4. For Best Wi-Fi Performance, touch On.
    5. For Keep Wi-Fi on during sleep, touch Always.

     

    On your home router:

    • Turn off Hidden SSID.
    • Turn of MAC filtering.
    • Reboot the router.
    • Reset the router to default settings, if other steps are not helping.
      Note: T-Mobile does not provide support for your home router. please contact the manufacturer for help.

     

    If problems continue, try the phone on other Wi-Fi networks to see if it works properly. If it connects normally, then the problem is with your specific router or internet connection.

     

    DOC-45303