Wi-Fi stays connected when out of range: HTC One S

Understanding the Issue

Symptoms

 

  • Wi-Fi shows connected after moving out of range of the Wi-Fi signal.

 

 

 

Help & How to

Resolution steps

 

To fix Wi-Fi showing connected when out of range, follow these steps:

 

  1. Update to the latest software version. It resolves any device software problems.
  2. Whenever this happens again, press and hold power button for 10 seconds to do a full device restart. This clears the memory and restarts the device.
  3. If problems continue frequently, perform a master reset.
    Note: If the device has been master reset once since the software update, just use the full device restart instead.

 

DOC-43685